stage 2 was the prelim letter, i will send the LBA tomorrow then. Thanks....

Just got my reply to the second letter i sent to the nationwide and they replied saying. in brief they say thanks for time taken to get in touch, there aware of media attention, but they provide enough details of there charges in leaflets in branches ect.... they hope i can abide by there terms and conditions of this account if not find some other bank account. they wont give me any refund and if im not happy still ring her personally, they must make me aware they use the financial services authority rules.they enclosed me a leaflet about complains...ect what do i do now,????????? leave it or write to them ? if so what letter do i reply with for stage 3 after they replied to my stage 2 letter saying no. regards sun69uk

ok added up the cash they owe me, but which letter is it i use as the links i follow bring up many letters... colud you post a link to the correct letter please please help sun69uk

Hi all I have recieved my bank statements from the past 6 years and worked out what charges and interest charges my account as occured, but im not sure as to which letter i need to now use.... Can anyone please help me please and point me in the right direction, on the link i followed there was about 5 different letters....... many regards sun69uk

Hi all, Heres my progress so far in my action to get the money back im owed. 3rd september - sent letter one off 12th september - reply from nationwide saying they got my letter dated 3rd september . 14th september - recieved my statements.... right then guys so whats the next stage.......i do need help, some of this goes over my head. regards sun69uk

Hi all just joined the sire and like what im seeing so far, cannot wait to get stuck into it and find valuable information. regards sun69uk