Thanks for your help Heidi. The money was paid into my account today.:o

Heidi1, again thanks for your advice. I appreciate it sincerely and didn't find it remotely patronising. Like I said,sometimes when the red mist descends commonsense goes out of the window and a realistic,informed perspective is just what is needed. The accounts clerk couldn't give me a reason why the refund hadn't been done previously when I asked and tbh I didn't query the timescale of it, though I wondered why it couldn't have gone onto my card the next day? If (as I suspect) there are no funds credited to my account by the deadline I will ring and ask to speak to **** again,ask why not and request the name of the accounts manager to write to. I will let you know the outcome on Thursday hopefully. Once again thanks for your support. Sean

Thanks for the good commonsense reply Heidi1. There is a tendency to envelope oneself in a red mist when repeating the same query to a different person each time on the end of a phone. Bearing your advice in mind I managed to get hold of a person in the accounts department who promised me faithfully (yet again) to refund the money. They again took my card details (the third person there to do so) and promised to refund in five working days (like everyone else has). The person wouldn't give me their surname or their direct dial number but insisted they were the only one in the office called ***** should I need to speak to them again. So basically I am back where I started and if their current form is anything to go by, the five day deadline will come and go with no refund forthcoming. Let's suppose the money is not paid as they have said.....what is the best course of action?

Thanks jeep Some good information in your links. edit:link to my query http://www.consumeractiongroup.co.uk/forum/holiday-companies/30461-ryanair-paid-out-but.html

When I got caught up in the flight chaos at Stansted due to terror threats, on the 10th August this year it was an awful experience. Our family holiday was cancelled as numerous flights were axed in an attempt to cope with extra restrictions on hand baggage etc. I was told at the Ryanair desk that the best they could offer was a flight 72 hours later (possibly) but their advice was to 'go home'. The alternative flight was clearly unacceptable as we were only going for a week. I had booked the flights (total £845) through the net at flydeals.co.uk and when I got home from Stansted I rang them and explained the situation. They said they were waiting for a response from Ryanair. To the great credit of Ryanair they publicly announced that they were reimbursing all those whose flights were cancelled by the terror alerts. This was a relief as I knew that they could have used the 'circumstances out of their control' card. Further calls to flydeals confirmed that Ryanair had indeed reimbursed them with my cancelled flight monies. Here's where the story starts......they (flydeals) have given me the runaround for over a month and have not paid me the money Ryanair have paid them. I have been given several reassurances that they will pay (usually in so many days) but all their deadlines have come and gone and it is clear they intend to prolong payment for as long as they can. I wouldn't have thought Ryanair would be very pleased that this company are tarnishing their magnanimous gesture. Small claims court or ?? Thanks in advance Sean

Lincolnshire Wolds At school they said I was a Wold Class footballer.

Hello all. I was directed to this site by a friend who uses it, in response to a problem I have retrieving owed monies. I will post that in the correct forum, but having read threads of a similar vein I feel sure I will receive quality advice. The Amazon link is a great way to generate revenue to run the board and I will endeavour to click it when I want to go there. So I'll just toddle off and have a whinge in the travel section if that's all right with you.;-)