Hi ive just popped into my local branch with the letter and the cashier looked at me blankly and insisted that I come back when the manager is in. Ive just popped it in the post and will see what happens with it and keep my fingers crossed. Really dont feel right having to do this. Especially if they are likely to threaten me but I know its in the thousands they owe me due to me being disorganised in my younger days so I know its worthwhile just to see if I can get anywhere. Thanks for the advice so far people, its appreciated.

Yeah I have read the faq but it still seems confusing to a newbie. Ive re read quite a few things. I have come to the conclusion that I need to send the data protection act letter to the bank with the £10. If this is the correct thing to do would I write a person cheque from the bank account I have with them? Seems like a daft question but im unsure whether they would want paymen from elsewhere.

After reading the library section for the letter to send to the bank I dont have statements from the full period I intend to claim only for the charges for the last 3-4 months. Is it possible to try and claim thse back without my full statements? Any ideas anyone Thanks