Hello I'm a neewbie too. I've been aware for months - years infact, that I'm not getting a fair deal on my bank account, and am in the process of trying to rectify matters. Advice on this site has been invaluable, as I had no idea of the legalities involved in bank charges but merely felt they were wrong - especially given circumstances where I suffer from mental health problems which have meant a long stay in hospital, little control over my finances, and no ability to deal with the problem myself at that stage. When I was a little better I contacted the bank in question and explained the circumstances, but they just don't want to know. They think palming you off with a "good will gesture £30" will alleviate the strain off loosing over £1000. I am determined to reclaim my money, and would love to hear from like minded people, with suggestions, stories, or just generaL rants!Nicola