Keep in there ive had three letters from Monument ststing they woul pay nothing. They then changed their mind and offered the Diff between £25.00 and £12.00, which i ignored. I then put in my Court Letter three weeks ago and guess what they have settled in full £988.00

Got the usual letter from their Solicitor Blah Blah Blah.... something about them v Kissick? Anyone know about this case???????

PS I will be more than happy to donate once money has cleared in my account.

After asking for my money back only to be told where to go, i got a "Goodwill" gesture of 350 pounds. After phoning them telling them i wasn't interested and had filed for court, Gareth Tuncliffe (Customer Advocate) phoned me and told me they didn't want to go to court , to which i replied that i was more than happy to go. He asked what i wanted and i told him all charges for the last 6yrs plus interest plus court costs (39 pounds), which he agreed to just like that. next day the charges were in my bank account which he confirmed by telephone. I then told him i intended to recoup charges from another account i have with them and was prepared to go through the whole process again. Their response was they didn't want to go through all this again and three days later he phoned me offering all charges plus interest and cleared my outstanding balance on my account's that's 800pounds and 642pounds. RESULT

I also have had it confirmed that MBNA are crediting back 800 pounds and cleared my account after all the ussual letters stating how right they are Blah Blah Blah. However as a goodwill gesture we will give you a refund of 350 pounds. I then phoned and told them that as well as my 800 pounds iwould be claiming back my 39 pounds court fees. Their response was that they didnt want to goto court and if they settled in full plus interest @8% would i put it in writing that i wouldnt go to court which i was happy to do. Their guy Gareth Tuncliff (customer advocat Svs) was very helpful