Sent my preliminary letter to Bank of Ireland asking for my £195 release fee to be refunded. I got a non-standard letter back stating that the matter was now under investigation by the in-house compliance department and was being dealt with under their internal complaints procedure. BOI complaints procedure states that they will write with their findings within 4 weeks. As I've had a non-standard letter should I allow them this 4 weeks or just proceed with the LBA? Thanks, Llyllyll