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llevy

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  1. Changing a booking on easyJet incurrs a Flight Change fee of EUR 22.50. They then charge another cheeky EUR 15, for something called the Flight Fare Difference, even though the flight you are rebooking to is CHEAPER than the one you changed from. Surely that would mean that you paid the Flight Change fee but got a CREDIT or REFUND for the difference???? I call that daylight robbery. This is just another example of the cheap, callous, and outrightly disrespectful attitude that easyJet has towards the consumer. It's high time this airline was exposed in terms of its bad business practice. easyJet and the like are in dire need of an airline watchdog authority so that their cowboy practises can be severely curtailed. Dealing with easyJet is an experience in deception from beginning to end. The first clue is the doublespeak phrase at the start of the website, which states "Book a Cheap Flight". Sure, some of the flights are cheap, but many many more are ridiculously expensive and anything but cheap. The cheapies are loss leaders. The no frills image is just extra profit. In the end the consumer has been a big loser to many destinations with easyJet. Often there are cheaper deals with the mainline carriers like BA, but people are conned into the cheap idea. The reality is often different. Not to mention the credit card surcharges at the end, which no doubt are higher than cost and therefore another hidden charge. Lastly, if you do need help you call a series of numbers with a variety of charges which, in many cases are not advertised, and wait a long while to go through a large number of prompts to push this or that. One is either left waiting for a long while for actual help (which is often stroppy and offhand) or the service you are looking for (in my case the Customer Service Department) doesn't exist from a phone point of view. The problem is that they have actually pushed out competitors from various destinations, initially with cheap fares, thus reducing competition in the long run, allowing them to control the market. Then up go the prices as demand increases. All this counts against the consumer in the end, who is easily led and conned in the short term. I for one will vote with my wallet, attempting NEVER TO BOOK WITH easyJet again.
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