Radar
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I am really glad it's not just me - my flight was cancelled with 3 days notice on July 5th, I have been trying to get a refund plus compensation since then. EasyJet have not even refunded the cost of the original flight, which I find unbelievable. They assured me they would also refund the extra costs incurred by me having to arrange a new flight at such short notice (as the company admitted they could not do this themselves). I've written to them 3 times, emailed them 3 times and tried countless times to speak to them - fruitless. Not one response. Last week I wrote to the Air Transport Users Council, who can take up cases for individuals 6 weeks after flight dates, but cannot guarantee anything. I've also emailed the Guardian's consumer editor for good measure as bad publicity is a good way of getting organisations to do something. I was fairly relieved to read on these forums about this EU regulation, which I think EasyJet were definitely in breach of with my case. I await a response from the ATUC eagerly, as I know feel I have some ammunition to use against EasyJet. Thanks!
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