Help me find first letter template

Hi - i've just registered and am totally lost - so don't know why but this reply box popped up so Hello there. I too am with Alliance & leicester and hopefully will get my charges back. Every month they are wacking £25 or more for going overdrawn even if its the day my wages go in. Wish I never changed from Natwest. I am trying to get the ball rolling by sending the first initial letter and cannont find the first letter template, can you help? many thanks Karen May