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forgot one other thing. tried to open a new account with Loyds TSB as a 'just in case' on line and got a letter today refusing me on credit scoring. this concernd me as i have kept on top of my credit history and kept it pritty clean and i've not gone over my agreed overdraft in a year, no were near it. could this be a result of my letter or am i getting parinoid. Rachel

sent my letter by email on friday 17th march. here is my reply dated 21st Dear Mr ****** 21 March 2006 Thank you for your recent email. I am looking into the matters you have raised and will contact you with a full response as soon as I have completed my investigations. I am formally obliged to advise you of the Bank’s complaint handling procedures that you can view by logging on to http://www.hsbc.co.uk and Contact Us, then 'How to Complain' which sets out the relevant details for you. Once again, thank you for taking the time to contact us. I am only sorry it has been necessary for you to do so. Yours sincerely Brenda Paul Customer Relations Officer looks like the standard reply and i seem to be male all of a suden, nice to see they pay attention when sending out there generic letters. only reason i emailed my letter is my printer died on me on the day i wanted to send my letter. do you think i should resend my letter to the branch, once my printer is fixed, and if i do should i redate it and give them more time. or should i just leave alone.

hi not posting the data protection letter as i was able to look over my last 6 years statments on my internet banking. saves any charges for them sending them out to me. I feel like i've actualy done something good with my day off sick. Rachel

Hi this site is great. got the link from martins money tips. just finished my letter asking for my statements. bit worried about going through my branch as i've alway had a good relationship with them, but o well here goes nothing. wish me luck Rachel