Hi everyone, Received some statements today, it seems quite random what statements I got. They go from 20th April 2004 to 25th September 2005. It states that there are 26 (page 1 of 26 and so on) pages of statements but when I go through there are only 23. Fair enough I didnt expect to get all my statements in one go, but I thought I would get the ones from earlier first, I didnt expect to get them in a random order. Ive had this account for about 10 years, and was expecting to get the statements from the past 6 years. Should more statements come in the next couple of days? Has anyone else experienced this with BoS? Thanks, mdogggg

Thanks

hi there, Got a reply from BOS saying I will be receiving my request for statements in the next couple of days. In the letter there is a paragraph: "...With regard to your request for information relating to manual intervention on your account, HBOS plc is under no statutory obligation to record this information and therefore, I am unable to assist further with your request.." Just wondering if this was the norm? Thanks, mdogggg

Thanks, Ill call up the branch tomorrow and see if they can process my credit card statements as well as my current account. Ill phone that number too, no harm in asking. Cheers Mdogggg

Thanks Martin, I am thinking of attempting to get my charges from my credit card back now as well. i sent my letter for my current account to my local branch but when I get statements regarding my credit card (also with BoS) they are from somewhere in England. Should I say that I have already paid my £10 when I apply to get my statements for my credit card or just put another 10 cheque in with the letter? Thanks, mdogggg

hi there, Starting my claim for a refund of bank charges Ive just sent my initial letter asking for all my statements from the past 6 years. I will keep everyone posted on my progress. Thanks to everyone for this site, I would never have dreamed of attempting to get my charges back if I hadnt found this resource. Good luck to everyone who is trying to get charges refunded. Thanks, mdogggg

Hi there, Someone directed me to your site a couple of weeks ago and have spent the past evenings reading up as much information from your site as possible. Thanks for the fountain of knowledge you have created and let me assure you it will be put to good use Thanks, Mdogggg