suzanneneale
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I have just completed my claim on the moneyclaim website. I have used the template provided in the bank templates library for the Particulars of Claim. I note that in the Particulars of Claim, it states that I will now be sending another copy of the list of charges to the bank, although it doesn't say to do this in the step-by-step guide. I have added more charges on to my spreadsheet for my claim and I don't want one of the banks defences to be that they are unsure as to how I have reached the amount I am claiming! Do I have to send a letter to them explaining that I have now made a claim and enclose the up-to -date spreadsheet etc?:idea:
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I started the steps against HSBC on the 7th August when I requested the bank statements, which they sent without any problems. I then prepared the spreadsheet and sent the letter requesting a refund of my charges. During this time I incurred another charge on my account of £125.00. After not hearing anything I sent the second letter asking for the amount again and mentioned the fact I had had another fee charged on the account. They have now replied thanking me for requesting a refund of the amount I had asked for, and they have also added the £125.00 recently charged to the amount to the total. They have offered me just under 80% of this total but I was going to try and go for the full amount. My question is, now when I send my letter back rejecting the total and when making a claim do I request the new amount now including the new fee of £125.00 (which they have as thier total) or do I stick with my original claim that I calculated on the spreadsheet which does not include the new fee charged? Any help will be appreciated!!!
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