IKEA Inferior Kak Ever Available Hehehehe

Hiya. I'm very new here - reading up to help me mam-in-law reclaim her bank charges so this is me first post, Wahey! Basically i work for a well known DIY company who wear orange aprons and i sell their kitchen/bathroom/conservatory and fitted bedroom designs, installation and products (as well as finance to fund said projects which is taken out with GE capital - another bunch of twats but anyway...) I can't comment directly on your problem, however it does sound similar to problems we encounter maybe once or twice in a year if we get dodgy quality during a fit. If this were to happen to one of our clients, what i would expect to happen would be we would transfer your complaint to head office who would send out an independent assessor to inspect the work and either a) Rip it all out and start again to best standard b) Rip it out and refund you (plus compo - negotiable) c) Fix it using existing fittings and new stock to best standard (compo - negotiable) In the event of "us" refunding you, we would either refund direct onto the finance account thus bringing the total owed to £0, or if there was some discrepancy, send you a cheque which you would then have to cash and transfer money to credit account to clear it. I have personally dealt with both methods and, whilst the cheque refund takes longest, it still only takes 10 working days. I know this kind of doesn't help with your possible fraud query but i hope it gives you an idea of what to expect from a national installer, and i know that most of our direct competitors work in this way too (you didn't specify who kitchen was off) Hope it helps a little.