Obvious Nah i'm not an I.T.C. spy, just came across the thread this morning and it seemed an interesting that's all. I'm retired now but find this type of stuff quite interesting and they can be helpful, it also keeps the brain ticking over. These forums are good because you get other peoples perspective on the issue that can be helpful and I have had past experience with this stuff before. This was just my opinion based on experience. Good luck with it and keep the thread updated on the outcome.

Obvious So you rejected one offer which they must have comeback with revised offer as you said you ignored there offer. To be honest if you say sending them back was never an option how can you expect a company to lie down on this. I think you are trying to make the most money as possible here, by refurbing the units, selling them and claiming a chargeback on the company. Doesn't sound correct to me. As for credit card companies, they are always on the side of the consumer and not the company selling the item, I know this through experience from a company I worked for and basically if some makes a chargeback 9/10 it goes through whatever and the company selling the item has to stand the loss. As for asking for the another offer by recorded delivery, they don't have to do it as you were in e-mail communication and you say you rejected one offer. Anyway, good luck.

Hi Guys This is an interesting thread! I have just read through the thread and I'm a little bemused. Obviously there was some problems here with e-mails not getting through to the correct people at I.T.C. Sales but a communication channel did occur as stated. I notice that I.T.C. Sales did offer a resolution to this issue but you state you chose to ignore it and initiate a chargeback via credit card so there are a couple of questions here:- 1) You mention that you had initial e-mails ignored, did you put this in writing and send it to them by recorded delivery stating the problem and that you have had e-mails ignored etc? Sending an e-mail is no proof of receipt unless sent with a read receipt which notifies the sender when the e-mail is delivered and if it was read. 2) Why didn't you return the items as requested and take a refund? 3) Surely if you chose to ignore there offer as stated which may have been negotiable and you initiated a chargeback which may have been completed by now the goods are not paid for in full and surely are not your property as "goods remain the property of the seller until paid for in full". From this I can see where the company are coming from when they say the goods are stolen. Personally I think you may be on thin ICE here choosing to ignore there offer as you have stated and any further e-mails and initiating the chargeback. I don't think the I.T.C. Sales have been given any alternative but to go down the route they have as they did communicate with you as documented and they made you an offer which may not have been acceptable to you but you may have been able to negotiate with them. If they carry on with the case which I presume they will as they would not have gone this far it seems to me that they surely have a strong case with the above as I don't think I.T.C. Sales have been given the chance to resolve. Good luck but I think you have left a few holes here but keep the thread updated as it's an interesting one to see how it develops. Mad Ferret