combwork
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This topic was closed on 03/06/19. If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support there. If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened. - Consumer Action Group
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Hi, I'm new to this forum, but I think there's is something that needs clarifying. Banks don't just charge for meeting a transaction that goes over any overdraft limit, they can (and do) charge if they decline to meet a direct debit, even though they know the funds are in the account. This happened to my wife. A direct debit for a secured loan repayment was due to leave her Alliance & Leicester current account on Wednesday. The previous weekend, an electronic funds tranfer for £500 was sent to her account from another Alliance & Leicester account (this would have more than covered it). Despite being told previously by A & L that electronic funds transfers clear 24 hours after they are sent, this one was still showing as an `uncleared credit'. The debit came in, the bank declined to meet it and charged her £34. Because the loan company will have to represent their debit, they will also charge her (amount unknown, but probably in the region of £30). All this extra cost because A & L did not handle the electronic funds transfer as quickly as they said they would. I asked A & L why electronic funds transfers are subject to any delay at all; the whole point about electronic being that it's quick. I was told this was to allow the sender time to "change his mind and recall the transfer". This doesn't even bgin to make sense; it was the anger this caused that finally prompted us to use one of the well constructed template letters available on this board, and start action to get a full refund from A & L of all charges made to my wife's account over the last 6 years. She's actually had her account for over 18 years; it was one of the old Girobank accounts that A & L took over, but I gather from what I've read on the forums that as things stand, recovery action for excessive costs and charges can only go back 6 years. Is this correct? Best Regards, Jim.
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