Firstly, many thanks to those that run and contribute toward this website. Absolutely first class job and I take my hat off to the lot of you. Followed the usual route to claim £571 in charges. Having sent my Letter Before Action, HSBC have now come back with an offer (no admission of guilt of course!) of £510. Now this is £61 short of my claim, and I really can't decide whether it is worth the hassle to continue to get the full amount. I really don't care about the interest on top of the £571, because this will be peanuts. But I am very tempted to continue and arrange court proceedings on shere prnciple of the matter. It buggs me that they are willing to give me 90% of my claim but not 100%. ARE YOU TRYING TO WIND ME UP WITH YOUR MINOR LITTLE POWER TRIP?!! How sad. Any one that can advise, is it worth the hassle to chase the additional £61? I do not know exactly what is involved with the court proceedings route as yet, so have very little to base my decision upon. Either way, I am happy with the success thus far. Thanks again CAG.

I have experienced exactly the same thing pawlid, except they sent me 4 years so far. Sent my statement request letter 24 August 2006. Recieved 4 years statements about 20 days later. Nothing further. I would also be grateful for any assistance on this from anyone. Who best to approach? Thanks in advance