thanks for all the advice, Im going to write and send a letter to bank today, need some more info about the template and what to say. shall I attache the inspection report and letters which I sent to the garage ? Thanks again.

Hi Guys, Im having dispute with a garage on refunding my deposit. After doing inspection on a car I decided not to go ahead with purchasing the car simply because the report is suggesting essential repairs prior to buying the car and garage is rejecting the offer to either repair the car or refund my deposit. I have put this down in writing to them already. And spoken to trading standards about it. Since I made the payment using my debit card they are suggesting me to contact my Bank and ask them to refund it back to my account, they believe banks have such privilege to do so.... Does anyone know if banks have such privilege and whether its better if I walk to branch with all proves (inspection report i.e ) or put it down in writing to them? I don’t want to try them if its waste of time. Thank for the advice Ali

Hi Conniff, Thanks for your advice; I think garage has misrepresented the car in first place, as it was not as described. I wouldn’t have risked paying AA if knew it wasn’t in good condition in first place. With regard to the AA, I understand that they were there to give me their opinion based on visual assessment. Saying this we shouldn’t forget the amount of money we paying and service to expect from AA’s qualified engineers. I could have paid £20 to the guy working in garage down the road and took him or a friend too, I think the fact that Jaguar itself is rejecting the engineer’s claim that car needs service shows that either engineer is trying to be too smart or not qualified. Which makes the report look less worthy to me. Im trying to put this down in writing and see what happens. Thanks

Just some more update. Taken the report to Jaguar to estimate cost of labour and parts as per report. They are not able to give me estimate cost as report is too generic and needs further inspection to find what’s exactly wrong. .they also told me that I should have taken the car to them to inspect in first place rather than AA as no point of paying twice for inspection…. Spoken to AA engineer they agree that Jaguar needs to inspect again too …. Thanks for your advice

Hi Guys I have taken out AA inspection in a vehicle so I get an idea on whether to purchase the car or not. Unfortunately the repost seems to be very confusing/misguiding and useless for following reasons. In many parts of the report it has been suggested that I take the car to main dealer for further investigation and diagnoses (sounds like they don’t want to be responsible for what they suppose to do ) Comparing my report with another report which was done for a friend ( both are same model and year) and both were services between 6-7 month ago. On my report it has been suggested to take the car to dealer for full service and brake test as this may reveal more info where as on the other report it has been confirmed that there is no immediate service required and recomended to ollow manufacturers recomendation … note both cars have done 5000 miles since last service… I phoned Jaguar main dealer and they confirmed that service is not required for this car yet, service is required once a year or every 12,500miles! it looks like their advice is not professional and reasonable? Engine check section of report indicates there has been no Excess fumes/smoke (=No) where as under Road test section Excesss smoke = Yes. As part of essential report there is note saying Exxess smoke present on final drive – investigate & cure under essential repairs section: There are at least 2 other occasions where I have been asked to investigate and cure. for first component same item has previously been marked as satisfactory where as on the second occasion same item has been marked as essential repair required prior t purchase on the main report too. I’m really disappointed because I thought taking their inspection will guide me to right direction but its not. Spoken to garage they think there is nothing wrong with the car however they will have a quick word with their mechanic about my concerns and see if work is required ... and not happy to refund my deposit .they are also saying report is mainly asking for further investigation for some of the issues …. There is no point for me to pay hundreds of pound to do further diagnoses as garage will not fix the issues anyway … I’m very much confused and donno which way to go. I still have a copy of car advertise which claims this car is very reliable and in great condition through out . it was also verbally confirmed that there is nothing wrong with the car and I shall receive refund incase of any major major issue found. Can I push garage and ask for deposit as well as money which I spent on AA inspection on the basis that their car is not as described as per AA's inspection ? Or can I push AA at all? Thanks for reading.

thanks for your advice, I just got my product on friends name yesterday! when we were in the store we were told that its possible to have an account on my friends name and pay with direct debit from my account ( however we have to wait for 24hours and call them tomorrow). today I rang the number which they gave us and those guys in india are saying that such thing is not possible!!! they are doing my head now! I just realized that, everytime we place an order they dont explain us about the credit search they basically do the search without customers full acknowledgement, can I sue them on this basis ? thanks for reading.

Hi guys, Few days ago I ordered a product from phone shop they sent the phone thru royal mail but I wasn’t at home … since the item required signature and was sent as special delivery royal mail left me a note saying that I should go to their office and collect my goods .. blah blah blah … I went there straight the day after 7in the morning before leaving to work .. Once I got there they couldn’t find the item and I was told that for some stupid reason my phone has been sent to Northampton!! Please come and try tomorrow … I went there today again 8am and I was told item has been sent back to the sender!!! They gave me their managers number for any complain but he didn’t help at all just told me to arrange with company to re-send it again!!! …. I phoned company and explained them the situation, I was told this is not a problem as soon as they get the mail back they will cancel my order and I can raise a new order at anytime!! I tried to raise another order but this time it didn’t go thru because now my credit rating has fallen down…I rang them back again and spoke to almost 10guys in India and 2 in UK but it looked like they haven’t got any procedure to solve this issue, they said they cant leave this account open and resend me the good and I was asked to visit their store and try and buy from there … so today after work I walked to their office with my royal mails delivery failure note and explained them everything A to Z. they kindly tried to raise me a new order from within shop but still it didn’t go thru !! and surprisingly I was told that they cant do anything about this! since this was a contract based phone I agreed to pay full price in cash for next 24month in advance but they said they cant do anything about it ! I rang guys in the callcenter again… now they are saying that they have received my phone back and closed my account, and even thu they fully understand my situation still cant help me and expecting me to wait another 3-6month and try credit check then!! Isn’t stupid ???shouldn’t they also use their BRAIN? And talk sensible? I spent all day getin stressed talking to post guys and those people… I threatened royal mil that this is affecting my credit scoring blah bah … and I‘m going to put this complain in writing but it didn’t bother them they just want to refund postage fee!! Can I really complain about this? Thanks for reading

Hi, I have bought a LYNX DRY CLICK 24-ANTI-PERSPIRANT deodorant from supermarket, after using it for couple of times I came to know that it has left some Yellow sign on few of my work shirt, I have washed them couple of times but they never fully go away! I’m really annoyed and ashamed of wearing them. Sometime back about 2years ago I had similar situation and ended up throwing my t-shirt in bin. Any advice on getting rid off yellow sign? or legal side of this issue? Thanks:???:

I'm Sure*

I have been there for long...Long... and had good days over there J !, even the general manager +bodyguards are still nice its just the assistant manager, apparently once one of them disagrees with you the rest have to obey him/her .. Lets say there is nothing recorded against me on cctv, will girls still be able to complain and take me to court just because they are 2 and I was on my own? I’m pretty sure that there is nothing recorded against me on cctvs but still not convinced that requesting those images will soften them! Unless I could legally push /threaten the assistant manager. (once he told me that he has checked cctv himself and seen me touching them , but this looks like lie now, will this make any difference?)

I got some new information today, I was passing by the club and had a quick chat with manager I asked him about what assistant manager is saying whether he is relying on cctv or what other member of staff have told him? He said that he is relying on what other girls have said; basically 2 members of staff have told him that I have hold both of them with both hands!! He also agreed that it’s a bit odd for them to complain at 3 am if I have done this before then!! He is going to ask them and find out why they didn’t call bodyguard straight sway for this!! (He knows that I have a point there), but he cant let me in at least for next few weeks etc. He also said that CCTV doesn’t necessary image people who are there its mainly for cashiers

First time this happened at 3am when everyone had to leave !! a member of staff came to me and told me that I have done something wrong like touched someone who works in the bar or herself..etc and a bodyguard asked me to apology or leave !! I said I don’t mind to apology but I have done nothing like this I have been here for too long etc ... He asked me to leave and I left kindly ...... Next time same girl saw me in there, she spoke to the assistant manager who was not aware of the case, he came to me and tried to be clever (he told me he has previously told me that I shouldn’t be here!! I’m out permanently! I told him that this has never happened I would like to talk to general manager (i knew general manager lil bit, I know all past manager who worked there.) I kindly left the club and had a chat with general manager outside club explained him what has happened and told him that I don’t mind staying away for few weeks but I would like him to kindly check cctv for me. He said that’s fine just give him some time... following week I just got in the club (i didn’t see general manager around there ! otherwise I would have asked him whether he has checked the cctv for me or not) 30minutes later same assistant manager saw me and asked me to leave and I left, while out there I saw them both and had quick chat but he said since assistant manager thinks I shouldn’t be here he cant do much about it, I actually never been given right excuse for this!! If I ak for cctv stuff, will they have to provide me what they have for past 28 days or all of what they have from first day I have gone there? Do they have to go through all cctv images? This looks like very lengthy process for them. And what if they found that I have done something wrong? (i don’t believe they can find such proof) What if I request a copy of cctv and being found innocent? Will they have to let me in? When you say “But obviously any action like this could also take the oposite effect and get his back up.” What’s the worst think could happen? (if they find out that I have done something wrong) ? I mean honestly why would I touch an ugly girl who is working over in the bar and that’s gone be in front of everyone 2. Why would she keep it quite and start complaining after 3am ? Assistan manager is too immature and young thats all. Just human being sometime they don’t like each other. I have tried other places in meanwhile but I’m not having nice time out there!! if i found innocent can i complain about assistant managers wrong allegation? he also said that he has checked cctv,... thank you

I went there again ! and he asked me to leave, would I be able to claim the money which I spent on buying the drinks from there on those days and the entry ticket back ? Thanks

what I meant was that basically if one member of staff doesnt like your act or whatsoever he or she can make lies and try to get you out,its not a big deal for them!

just to let you know guys, traiding standards wrote a letter to the company explaining them what had happened and also giving their opinion on the matter! saying that they believe i have taken every step accordingly(like havent used da car etc., and since im still happy to get replacement car they think this is fair and should be done this way otherways i will be taking this case to the court after 7 days ... finally they agreed to this so I picked a diffrent car thanks for your advice