cheers for the help!!! Good luck i will let you know how i get on!

Hi any adivce would be great. Received statements (from same address below), sent prelim letter and LBA to the following address The Royal Bank Of Scotland Retail Regulatory Risk 2nd Floor The Cornerstone 60 South Gyle Crescent South Gyle Park Edinburgh EH12 9WF Is this the right address as I have not heard a thing, is this usual for RBOS? They have till Monday to respond but worried as not heard anything so therefore think must have gone to wrong address. Letters were sent recorded and not come back to me. Any advice woudl be great