hi there all,

just to let you know I got a reply today with reference to the subject access request that i sent them, off the cooperative bank today saying the following:-

dear mr watson,

account no: XXXXXXXXXX

I acknowledge receipt of your request for a copy of the personal data held by this Bank in connection with the above numbered account, together with your fee of £10.00 Under the Data Protection Act, this is referred to as a Subject Access Request.

I can confirm that arrangements will be made for the information to be provided within 40 days of the date of this letter.

yours sincerely

Jan Leather

Customer Advisor

I dont know who jan leather is but maybe a usefull name to use for others doing the same,

Infact I dont care who she is just give me my money back

£1567 owed in charges over three years.

Judith A Burgess

Co-Operative Bank

P O BOX 101

MANCHESTER M60 4EP

 

Fax 0161 819 5892

 

Always gets a personalised reply.

thanks for that I have just sent it today

many thanks

clive

Good luck with your claim Clive. I've spent the morning reading up on what I need to do to get mine back from Smile so am just about to start =)

thanks for that dfillmore and also dont delay the money is yours get it back and wishing you the best with your claim

clive

Did you use this address?

 

SMILE

LEVEL 2

DELF HOUSE

SOUTHWAY

SKELMERSDALE

LANCS

WN8 6NY

 

 

I'll be following your progress closely and beginning my own very shortly!

no i used the Judith A Burgess, Customer care, the cooperative bank plc, po box 101, 1 balloon street, manchester, m60 4ep, address as stated on other threads. so I thought I would stick to this one. best regards clive

well finally had courage to send dpa letter today.

will keep you all informed of the progress, and responses.

read all faq's on other threads of importance.

talk soon

clive

Suggest that you also have a good read of the FAQs and Step-By-Step guides in the library section. Start your own thread in the appropriate forum, then if you have any questions, just post them in your own thread.

The answers will not be far away.

 

Good luck with your claim.

thank you for the advice had a good look through will send the ten pounds tomorrow for the data protection stuff

take care

clive

Hi Splash.

 

I guess that, because you have most of your statements, you have not sent a Suject Access Request letter to the Co-op. If you now send this--

 

http://www.consumeractiongroup.co.uk/forum/bank-templates-library/516-data-protection-act-subject.html

 

suitably modified to ask for the missing pages, then the bank must comply. This will only cost you £10.

 

You will have to be patient but if there are more charges on the missing statements, it will be worth the wait!!

 

Elsinore

thanks for the link its much appreciated and I know theres lots more charges

take care clive

hi there,

I have saw several addresses to write to at the cooperative bank and several different people.

could somebody please tell me the right ones for

data protection letter

reclaim charges 1st letter

Letter before action

your help will be much appreciated

many thanks

clive:?

Hi There,

Im about to start the process against the Co Op bank as I have now totalled up the charges some £1270.00 is owed to me in the last three years.

I understand that I send letter 1 1st giving them 14 days to reply and then LBA is this right?

and also I have some statements missing the bank has said they will charge me £5 for each one and I need 17 of them is this right.

please help im a newby at this and need some advice have read all threads over several hours.

many thanks

clive