The reality of coverplan is much different to waht you're touting. My girlfriends experience with them has been dreadful.

My girlfriend bought a phone from the link a few years ago with covereplan, she then upgraded said phone, not through the link but O2. At the time of purchasing, she was told that even upgraded phones would be covered. They are now saying they will only repair/replace it if The Link actually stock her model. We have asked for the t's&c's but anyone else had experience with this?

Hi again

I meant to ask - if they hadn't taken the charges from my account, (over £400)I would not be over my limit(by £22) - they are charging me £12, which seems to be the agreed amount, but could I claim it back? If so how would I go about that, as I have already started court action.

 

Thanks

 

Vicki

Just because they have reduced the charge to £12 doesn't make it legal, they still have to prove that £12 is a fair amount, so yes you can reclaim any charge they make that is a disproportianate penalty.

Sorry, can you clarify what a CCA is?

If I read it right, they can't find a copy of your agreement therefore they have cancelled your debt?

Going to Egypt on 3rd of November, got a letter from Thompson informing me that flight has been changed from Birmingham to Manchester. Obviously this will now involve car parking fees and hotel. Do I have any right to ask for compensation as I estimate the additional cost to me will be £100.

Sorry, wish I had seen all this sooner and could maybe of offered some help

Not to worry, we got our money back and purchased a bed from elsewhere but they have lost me as a customer for life.

I'm currently awaiting a reply from the manager regarding the whole debacle.

Well finally they have paid up

Why was it not to be handled in the small claims? Your claim was under £5000 wasn't it?

I guess its down to them to prove that they didn't rip it.

Their policy is irrelevant if it infringes your statutory rights. Speak to trading standards and find out what the law says. I have a feeling that because it was your error, they do have a right to charge a restocking fee, however, I'm not sure 30% is a reasonable amount

Cant believe no one has mentioned it yet, but, I am more interested in how yooz managed to break the bed ;-) oooo-errrrrr!!

I couldn't possibly say, I'm a gentleman

Thats very interesting, I was just putting it down to incompetence, but based on that info it seems a little more sinister. How can a company the size of Ikea act in such a way?

Spoke to the court today, they said it would take at LEAST 6 weeks to execute the warrant!

Hard drive based MP3 players are a nightmare, the smaller the HD, the more likely it is to break. Flash based players that use no moving parts are far more reliable.

Unfortunately, even though the papers were served on the store, the address was changed to a London address, otherwise I'd definitely be there to watch

Just to let you know, I swapped an iPod mini on Sunday in Birmingham, seemed standard practice.

Well still no payment so requested the warrant this afternoon.

Once this is all finished, I'll be writting to Ikea's top dogs and recounting the whole sorry mess to them. I'd like to think that at some point, someone will realise what a terrible customer experience this is, and do something about it. For example, there is no way for me to contact the store directly, its all through a central customer service department, who's role it would appear is to be a glorified message forwarding service. They continually say they can't help and the matter has been passed to the store, sometimes they call you back, sometimes they don't. Apparently, they have taken exception to the sarcastic tone in my emails, what they forget is that I've been banging my head against a brick wall for 6 weeks, thats enough to make anyone a little sarcastic.

Anyway, what started off as a simple request for the replacement of 2 parts, probably costing a few pounds, has now cost them £253 plus any additional costs they have incured from 'attempting' to fight this case. It always makes me laugh when companies try to save money by cutting services or jobs, often a little bit of common sense in dealing with customers would save a hell of a lot more.

It was the Apple Store in Birmingham and it was probably around last summer.

Had a call from them yesterday saying that a cheque was in the post. I'll believe it when I see it.

How very odd, I've returned 2 iPods to the retail Apple Store and had replacments there and then. They must have changed the policy.

No response to default judgement, so will be getting a warrant of execution this week

Ikea really are the pits.

Firstly, go to the store and take a photograph of the point of sale info giving the dimensions, also go to the website and take a copy of the page showing the dimensions.

Secondly, Ikea customer service is atrocious, do a search on my thread about Ikea, they always refer you back to the store but you can't phone them direct, when you do talk to them they are very unhelpful, thats why we took court action against them in the end, we're just at the point of sending in the bailiffs.

Thirdly, send them a letter telling them clearly what you want, I would suggest that being, that they send someone to dismantle the wardrobes, return them to the store, give you a full refund for the wardrobe, and compensate you in the order of £250 for the assembly. Give them 7 days to do this, if they do not respond, or respond in the negative begin court action via http://www.moneyclaim.gov.uk for the total cost of wardrobes and assembly, and if they refuse to send someone to dismantle them, get it done yourselves and add this to the claim.

I will repeat that they are very bad at dealing with things over the phone, so just do it all by letter.

Just an update. They filed an acknowledgement on the 14th day, but failed to enter a defence within the 28 day limit, so have now got a default judgement. Here's hoping I get to send the baliff's in

No, they never replied to me either, so I will be issuing court proceedings this week.

I seem to recall that Steven was taking action against a number of banks, not to get charges back but to get some kind of ruling. What happened with this? Did they pay him a lot of money to go away?