I am just going through my statements and want to make sure its as accurate as I can get it. Does anyone know when the advantage gold increases happened? The reason I ask is because it looks like its added to other charges on my account on newer statements. On my earlier statements I can see its Service Fee at £6.00 or Charges: Date A/C Account No £6.00. But on later statements I am having in the latter style of Charges: Date A/C Account No £29.00 I can see from these statement the ADVG price has gone up to £9.00 from months when I ve had no charges. Does this mean on the £29.00 Charges they have added the ADVG fee to another charge? Thanks

Thanks, glad someone else is in the same boat. Problem is I did not send my recorded but I am 99% sure it got though the post with no problems. Ditto, good luck with your claim

Hi All, I've been watching this forum on and off and there is so much information flying about its sometimes hard to take onboard. I am basically after advice on speeding up my claim as my route to claiming has not been straight forward What's happened: I sent off the template letter below to my branch on the 16th of June with enclosed cheque of £10. (don't worry it had all my details on) (your address) [their address] (date) Data Protection Act disclosure request Dear Sir/Madam ACCOUNT NUMBER: xxxxxxxxx Please supply me with a complete list of transactions and charges relating to my bank account since (WHEN EVER YOU WANT AS LONG AS LESS THAN 6 YEARS). Alternatively a complete set of bank statements for that period will be acceptable. Additionally where there has been any event in my account history over this period which has required manual intervention by any member of your staff or any other person, I require disclosure of any indication or notes which have either caused or resulted in that manual intervention or other evidence of that manual intervention in relation to my banking business with you. If you are unable to supply data relating to manual intervention because there has been no such manual intervention then please be kind as to confirm this in your response to this request. I enclose the statutory maximum fee of £10. You have 40 days in which to comply. Furthermore, if I discover that you have levied disproportionate penalties against me then I shall be reclaiming them. Yours faithfully, (Name) To this date I've had no written conformation of my letter and I only had conformation about 2 weeks ago that they got my letter when I requested an update on the customers services line 0845 6013366. My cheque got cashed about 2/3 weeks ago and still no statements have arrived:evil: So again today I have rang Natwest up to find out where my statements are as I have paid for them and my data protection deadline has expired (letter was sent 16th June giving 40 days to comply). I got through to a customer services adviser who told me they had been done but were not sent because they did not know which address to send them to. I was gobsmacked at this answer as I only have one address which is the same on my statement and on the data protection letter. So after all the apologies from her she says she will deal with it and get some new ones printed and sent off within the next 7 days. What should be my next move from here? they have not met my deadline regarding data protection and I am still awaiting statements. Should I contact the FSA etc? Surely by not doing this they have broken the law? I would be grateful of any points or tips you lot can offer me