PeterParker121
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Posts posted by PeterParker121
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Morning all,
Hope this is the right place to post this. We were members of JD gyms for 2 years, in September we moved and i emailed them to say i wish to cancel, they "auto confirmed" receipt of my email and said it was being dealt with, 14 working days later they said they needed more information to cancel my memberships (I pay for my wifes too). I never saw the email as it went to junk.
Fast forward to yesterday and i noticed the DD was still being taken, £40 in October and another £40 yesterday, so i called JD to inform them and explained i havent even used the gym in months and they said it doesn't matter as my initial email contained insufficient information to identify my membership and as i didn't reply in October they can continue to take money from my account. In addition, they don't make it easy to cancel as it can only be done online and it takes 14 days to get a response.
Im guessing i have to chalk this up to experience but is it possible to ask the bank to reverse the previous DDs and let JD come after for it, or am I in the wrong now?Thank you
JD Gyms Direct Debit
in Gyms and Health Clubs
Posted · Edited by PeterParker121
Thanks Nicky, they emailed me just now to say
I understand you may not have accessed the gym during this time. Unfortunately, as per our Terms and Conditions which were agreed to upon the sign-up of your membership that state: "We will continue to debit all Monthly Fees even if you do not attend the Branch." we are unable to refund your membership for the reason that you have not used the facilities."
If i request a refund for the DDs, i just want to make sure any further action wouldn't effect my credit rating, particularly as for my job i have to be squeaky clean? Secondly would i be able to request a refund for October and November? Or just November
Thanks again for your time, really appreciated