Thanks Nicky, they emailed me just now to say "Whilst I understand any frustration you have, we require a specific amount of information which is a members responsibility to provide upon submitting a query via the online form. This is so we can pass your request through GDPR and also to locate the correct membership. In the query which you created, we did not have the sufficient/correct information to locate and verify your membership. We also had minimal information for the second membership you wished to cancel. Therefore, we responded to you to request further information to help us locate your membership and action your request. As we received no response, we were unable to action the request. I understand you may not have accessed the gym during this time. Unfortunately, as per our Terms and Conditions which were agreed to upon the sign-up of your membership that state: "We will continue to debit all Monthly Fees even if you do not attend the Branch." we are unable to refund your membership for the reason that you have not used the facilities." If i request a refund for the DDs, i just want to make sure any further action wouldn't effect my credit rating, particularly as for my job i have to be squeaky clean? Secondly would i be able to request a refund for October and November? Or just November Thanks again for your time, really appreciated

Morning all, Hope this is the right place to post this. We were members of JD gyms for 2 years, in September we moved and i emailed them to say i wish to cancel, they "auto confirmed" receipt of my email and said it was being dealt with, 14 working days later they said they needed more information to cancel my memberships (I pay for my wifes too). I never saw the email as it went to junk. Fast forward to yesterday and i noticed the DD was still being taken, £40 in October and another £40 yesterday, so i called JD to inform them and explained i havent even used the gym in months and they said it doesn't matter as my initial email contained insufficient information to identify my membership and as i didn't reply in October they can continue to take money from my account. In addition, they don't make it easy to cancel as it can only be done online and it takes 14 days to get a response. Im guessing i have to chalk this up to experience but is it possible to ask the bank to reverse the previous DDs and let JD come after for it, or am I in the wrong now? Thank you