Thank you BankFodder, I will continue reading. I found one case where a QVC return was made with a prepaid Evri label but it seems as though that case did not end up getting resolved as there are no further replies on the thread. The retailer is Sephora but I purchased it around the time that it was being rebranded from FeelUnique to Sephora. I have tried contacting Evri using their online chatbot again, but they are not recognising the tracking number I am inputting. Do you have an email address I can use to contact them and start my enquiries? I think that either Evri will say that they delivered it, in which case I presume we ought to go after the retailer, or Evri will say that too much time has elapsed, in which case I am not sure what to do as I have left this for over six months.

I have started doing some reading dx100uk, but yet to find a case where the shipment was a return using the retailer's prepaid shipping label. I feel like I vaguely understand the third-party principle which many are using when they buy the label from a broker, but it would be reassuring to find a similar case to mine if any spring to mind. Will keep on looking. BankFodder, the retailer is an online beauty retailer, though I am not sure I should release their name publicly until this is fully resolved. If you would like to know, I can send it privately. If you feel like it should be public knowledge at this time, I am willing to post it in my next reply. The return was largely for change of mind within the returns policy, though a small number of goods were faulty i.e. damaged in transit. I followed all instructions and received permission to generate a prepaid label using their old returns courier Evri rather than through their new system with Yodel, and have all the chat logs to prove it. I feel like I should get in contact with Evri to get them to send over any proof of delivery but am unsure whether they will still have it so many months on, wasn't able to get in contact in the first place, and they say on their website to get in contact with the retailer in case of any issues.

Thank you dx100uk, but would it be more just to go after the retailer for breach of contract as they are equally if not more liable? As this is a return rather than a shipment that I took myself, I didn't actually pay for the postage, the retailer did.

Glad to have found this forum, and seeking some advice. I'm a massive fragrance collector and last Christmas (Dec 2022) I bought around £1,500 of fragrances from an online retailer as Christmas gifts for friends and family. Long story short I had to move house at short notice in December and couldn't take them with me, so decided to return them all in January. The retailer usually had returns with Yodel through their system but you could still generate a returns label with Evri at the time, so I asked them whether it was okay to send with Evri. They said yes, and to save the proof of postage, so I did. I checked the returns page and they said to take photos of the parcel before sending in case of damage as well. I did this. I dropped it off with Evri in January and Evri said it was on the way back and to contact the retailer for updates. The retailer then said they weren't refunding as they never got anything back, and then just started ignoring me. I basically gave up as I couldn't get through to Evri myself, the chargeback I raised with my debit card failed, and I had a lot on my plate at the time. Looking into it now it seems that I have done everything according to what the retailer asked me to, and I shouldn't be at fault because I didn't even buy the returns label, the retailer did. What can I do ~7 months later?