Thanks, looking into it now 

Hello dx,

Everything will be ignored going forward

Ok but I was only doing as advised, bankfodder said to reply to the solicitors. It made sense to me that it would be a reply to them as they're the only correspondence ive had on this issue

Hello,

I replied back to the cease and desist, from CMS solicitors. I hadn't received any letters from Amazon, so there wasn't anything to reply to. 

And that's correct, the only SAR I sent to was solicitors. I assumed that they tried to contact Amazon, as one of the email specifically said about a phone call - I hadn't phoned anyone up

Bankfodder had directly addressed the solicitors in his SAR letter, I think it was intended for them

No, Amazon emailed me that, not the solicitors (CMS).

I'm not sure what I haven't communicated properly, if you see my numbered bulletin post and let me know what you need clarity on?

I assumed that if I requested a SAR, it would have to come from the solicitors? This has been sent from Amazon?

To me it looked like CMS tried to contact Amazon for more of my personal information.

One email reads -

"I understand that you’re currently unable to access your account and I am unable to authenticate you via phone."

I haven't phoned up anyone for information, this must be the solicitors phoning Amazon and asking for information on my account 

No, the data comes from the people who the held the data on you – which is Amazon.

Ok I'm with you now, I thought the SAR was to obtain all information the solicitor had.

I'll send back the response you wrote out - thanks for your continued patience and assistance 

Sorry when I say Amazon, I don't mean an email from their solicitors, it's come from Amazon themselves who think I'm requesting information from them. This is what I have gauged -

1) Amazon have sent over generic information to solicitors about me and the others involved

2) I'm assuming the only information the solicitors have is everything they had written down in the letter. No access to anything else.

3) I requested SAR as advised 

4) Solicitors try to get more information from Amazon, they call a generic phone line and the employee they spoke to do not know who they are - it would be no different from me phoning Amazon and asking for personal information for someone else.

5) Amazon think that it's me requesting this information, and have sent generic templated replies to my email address denying it, as they couldn't verify it was me requesting (which it wasn't)

I've got two emails from them, I'll upload here 

Amazon emails 15-06.pdf

Just an update, it seems like these solicitors are trying to obtain information for the SAR by calling a generic Amazon number. It doesn't seem like they have a direct contact to obtain the information.

I just received this email from Amazon (I have not requested any information)

"Hello,

We've received your request for your personal information. I'm sorry to hear the difficulty you've experienced with this request.

To request the data you have previously specified, you can log into your account to verify your identity and submit a new request here:

https://www.amazon.co.uk/hz/privacy-central/data-requests/preview.html

Alternatively, I can contact you via phone to assist with your request. For security reasons and to protect your privacy, I will need to ask you some questions to verify your identity in order to respond to your request for account data. If you'd prefer this option, please respond to this email providing a suitable phone number and preferable time.

We hope to see you again soon.

Privacy Specialist" 

Yes I will need to just wait for the SAR now to understand further, as I cannot see any further information than what I have already.

Do you mean to just file a report with the police?

Yeah I have sent the email to them 

That's correct, tracking was consistent with the information on my order page which marked the order as damaged and returning to Amazon.

As far as I'm aware, only the driver or shopkeeper would be able to collect it, or myself of course. They have never asked me for ID before, just a pin number that Amazon provide.

I assumed that none actually managed to steal them as from what I saw they were just returning back to Amazon 

Ok I need to rephrase - they are sent to hubs where it would be taken and received by a shopkeeper, unlike lockers where they are put inside a locker by the driver for the customer to collect.

Im only going off the information that I can see on Amazon.

I don't know if they did reach the hub or not, only Amazon would be able to answer that. All I know is that my order page said it was not being delivered, and the tracking was marked as "damage and returning to Amazon". As it's Amazons internal tracking I can't retrieve the information, I luckily had that one screenshot of my order page in which I shared 

Amazon were the courier, Amazon logistics. They generally tend to use their own courier service when delivering to a hub. 

The tracking number was not royal mail, evri, DHL, UPS. 100% was Amazon logistics.

I'm not blaming anyone, i don't know who is at fault - all I know is items were marked as damaged and being returned to Amazon, and that Amazon are blaming me

Hi

Items were marked as not deliverable, see attachment here. That's why Amazon were contacted as it was due to be delivered, but my Amazon account said otheriwse. 

IMG-20230219-WA0000~2 (1).pdf

Thank you all for your advise, I'll see what happens from here

I've got 1 of the 2 other letters sent through 

Attached here 

Letter 2.pdf

Sorry maybe I didn't explain myself well enough - the only evidence I've seen of the damage is from the tracking information on Amazons website. The tracking showed "damaged and returning to Amazon". I've never stated, or mean to imply, to say that I have seen anything physically

I've always said Amazon hub, the letter is where the solicitors referenced a locker. If I have referenced a locker anywhere, it's only in relation to what the solicitors stated in their letter. I've had a read back and I have been referring to an Amazon hub from my first post. I'm not trying to hide any of the facts.

I will upload the other PDFs as soon as I physically can, I'm waiting for them to send it through to me. I just know they received similar letters as they sent screenshots, but I want the whole PDF to upload 

William - thank you for your advise here 

It's an Amazon counter, they have said its a locker in their letter - nothing was sent to a locker.

They all went to a counter where someone has physically received the item who worked in the shop

Hello

I have not seen a package myself, they have been marked as damaged by someone else - it's not myself declaring or marking it as damaged.

And the Amazon hubs work like this -

Multiple hubs around the UK, they can be convenience stores, news agents etc. So the driver takes it to the hub, it's then marked as delivered to hub. Shop keeper is supposed to keep it for 7 days, sometimes they do cut this short and give it back to the driver prematurely (this can be due to lack of space, size of item etc). 

Once at the hub, you can then go and collect with your ID and pickup code 

Hi

Nothing in saying is not true - it was Amazon logistics who delivered it. I guarantee you, I can provide a tracking number as an example if needed.

I didn't see any damage, it was just marked as damaged. The proof was on the tracking and on the Amazon order page where it said "package could not be delivered"

Just to confirm again, all items were 100% sent to a hub and not a residential house 

Believe me, it's all I can think about in terms of getting them involved in which I have expressed to both individuals. Im more than happy to take this on myself, I just wish that they were not implicated, which is too late now.

I really appreciate you writing that out for me and aiding in the matter.

That goes for everyone in this thread - thank you 

I will reply back with what you have written out imminently 

Noted 

Sorry no - the only other people I know who received these letters were people I personally know, I ordered through their accounts. So they were my orders but via them

Correct - refund issued and nothing on the tracking said collected.

Only records kept are with amazon, these places can take hundreds of packages per week so I'm not sure if they can help me. Everything goes through Amazons internal system  

28 minutes ago, BankFodder said:

Also, you say that other people have been affected in the same way and have received similar letters.

Where are they? Do you know them personally? Can you bring them to this forum?

Do the letters come from the same firm of solicitors?

I know them personally, I am going to get them to reply back to the email to say they did not make the order and that it was myself, so it's only me involved in this situation. 

Same firm of solicitors, same letter sent word for word 

I was just trying to take advantage of prices on Amazon, I had someone I could have sold it to for around a 10% mark-up

Is not an Amazon locker, it's an actual shop. So a newsagents allows packages to be sent there from Amazon, exactly like a DPD/EVRi drop off/collection point.

You have to physically go and collect the order yourself from the shop