Very helpful, thank you both! Yes there is plenty of paint from the Amazon van on my car. Wondering if I should see if I can get a sample taken and the colour confirmed? Presumeably I can include the cost of obtaining the paint colour analysis included in my claim? I know the exact time of delivery, and it was a lady driver (unusual for my round), is there anyway I can get Amazon to provide driver details for the delivery? The relative paucity of female drivers could perhaps help with the "balance of probability". Is there a template for a letter of claim I could send in to Amazon? Obviously hoping the letter will be enough to encourage them to allow my claim, but if not then I believe it's a necessary step before lodging a small claims court claim.

An Amazon van that had just delivered a gift to me reversed into my driveway and scraped the side of my car. I raised a claim with Amazon but ARC their claims handling service has just replied saying they will not grant my claim as there is insufficient evidence. Specifically "no supporting evidence of the claim", "no witness, no CCTV footage to support my version of events", and "culpability of the driver was not proven irrefutably or circumstantially". I sent in photos of the damage and a written estimate of the repair cost from a body shop (£750). There was no third party to witness the accident as it was on my private driveway in a quiet neighbourhood. I have the delivery label of the package and the person who sent me the gift has also sent me a screenshot of the time the package was notified as delivered. As I was unwrapping the present I glanced up out of my window and saw the Amazon van reversing into my drievway in a very weird path and was fearful it had hit my car, however I didn't hear any sound and the van drove off so I (wrongly) assumed she'd not collided. I'd like to appeal the decsision by the ARC claims handling service with Amazon directly, and maybe issue a letter of claim. But I'm not sure how to put it all together in the most compelling way. I saw this earlier thread of a very similar sounding incident, but the link to the "letter of claim" doesn't work. Any help gratefully received.