I get it but she is traumatised by the whole incident. She’s not going to do that. She just wants your opinion on whether they may still send her one of those letters. Does the shop do that or is it an external company? She’s scared as has a husband, kids and doesn’t want them to know if a letter arrives. She also admitted to me that she has stolen from them before and feel ok about the payment as a form of repay

She wants to hide and never go near John Lewis again

Yes she was absolutely terrified and ashamed. She wanted to show good will. Do you think that will satisfy them as to not trying to get any more recompense?

Thank you. Do you think it helped that she paid in full before leaving and then left the goods with the staff? As in not receiving any letters (banning notice was issued on the spot) as recompense has already been made. It was in John Lewis

Ah sorry. New to this site. Thank you and thanks for your help. She’s in a right state about it. I can’t even be cross about it atm

Thank you for your reply. Well she was in quite a state so couldn’t really hide it. Yes she needs help but right now I’m trying to calm her down. As she paid in the shop £216 before she left, is it likely that she will get a civil recovery letter?

My sister was recently caught shoplifting in the U.K. She has received a banning notice (a copy for shop was signed and another signed copy given to her). She paid in full for the goods. She is incredibly remorseful and wants to use this as a point of change for her generally messed up life but is terrified that the shop may contact her further or involve the police after the event. They also knows where she works and she is worried they may contact her employer. Can anyone let us know the likely hood of any of these things happening. Thanks in advance