Update for all who are interested: I know it has been some time since my last update here, with the main reason being that I didn't want to feel like I was being nursed through this process. I knew after reading a few of these stories, that enough information was at hand to be successful in my claim. So, getting to the point, I had received a request to go through mediation with Evri during the initial 28 day period. While I understand it doesn't help the majority by settling through mediation, I'm not in a position where I can casually wait 30 weeks for a court date and make myself available, so I accepted. Mediation day comes and the mediator is very understanding and reassuring. He explains the process and asks if I'm willing to compromise, to which I stated that my compromise is that I won't be taking Evri to court, which I think was plain and clear. He then goes to Evri and comes back with a pitiful offer of £250, which I promptly refused, fortifying my riposte with the information that @BankFodder has readily made available through this link: Once I quoted this along with the fact that I have 2 judgements to draw upon in court if it goes that way, he decided he had heard enough and went back to evri with my final offer of £500. Not more than a minute later he came back and informed me that they had accepted. While he said there are no winners in a settlement, I certainly feel like I have won. I truly couldn't have done it without this websites existence so I'll gladly be making a donation to the cause. Many thanks again and to all those going through the process, I wish you the best of luck. Stick it out and the feeling of vindication is sweet.

Understood. As for the timeline, I'm using the new Mcol system and it's a requirement to put a timeline of events. If you think it sounds okay then I'll add in what I've already put and amend the first part, thanks.

@BankFodder You've crossed out the entirety of my timeline of events. Is it no good?

So it's approaching the end of the 14 day period I gave eVri to resolve the issue, but surprise, surprise, they haven't acknowledged me at all. Just posting this to check that my POC are up to standard. Two quick drafts of the reason I believe I'm owed the money and the timeline of events are as follows: I hope that most of what I have included there isn't just nonsense, but let me know if you think it needs dimming down a bit. Their time is up on Friday.

Apologies @BankFodder. I do tend to ramble on these things. I didn't purchase their "insurance" as outlined in my post. I have tweaked my letter before claim and attached it. Hopefully this one is a bit more brief and to the point. I just want them to know I'm not messing around. Letter before claim re-tweak.pdf

Firstly I'd like to say what a massive help this website has been for my confidence in thinking I have a worthy claim against eVri. After reading the countless success stories stemming from the advice given on this page, I have decided to take action against eVri for their recent failure in delivering a parcel I sent via their service. To summarise my experience: 1st of March, I sold an iPhone via ebay (£579) and immediately sent the item via an in-shop eVri portal system which printed the label for me (I did not purchaee insurance). I didn't do it through packlink or another third party so the contract is between myself and eVri. Fastforward a few days and the tracking had reach the point where it stated they were "processing the parcel at our hub". It's fair to say I immediately knew what was about to come to fruition. I got in touch through their online chat and received a response a few days later telling me they would investigate. Once this investigation happened, I received another email telling me that "unfortunately, due to the size of our hub we can not do a physical search for the item" and that I should put a claim in on 13th March. I'm not able to do this as their chat and phoneline say that there is an open dispute with this parcel and that someone will be in touch. At this point, the buyer has been refunded and I am out of pocket £579. Unfortunately for me, I can only claim £500 because that's what I declared when sending. I know that no one is going to get in touch with me so I'm starting the process of legal action. I have drafted a letter before claim and ask that you please look over it and confirm it is ready to send. Apologies for the essay but thought it best that you understand all aspects of the situation. Letter before claim.pdf