Hey folks - i wonder if anyone out there can help or advise me.... On December 18th last year i was travelling from Sharm El Sheikh in Egypt to Manchester on an EASYJET flight with my electric wheelchair Before being loaded into the plane the seat of the wheelchair had to be removed (in the ambilift) to fold the backrest down. The seat, it seems was left behind in Sharm El Sheikh. Replacement cost was around £400 and Easyjet settled within around 3 days. HOWEVER it seems that due to an oversight or misunderstanding between ground staff or baggage handlers, when the chair (now minus seat) was removed from the aircraft it was left on the tarmac, in freezing rain for almost two hours. When it was finally returned to the baggage area its LED lights (value approx £750)were hanging by their cables around the chair and damage had been done to a plastic cable protection structure behind the seat . It was very clear that handlers had picked the chair (175kg) up by the rubberised lights, and then in all likelihood pulled the chair backwards by the plastic cable protection structure. The damage was reported at the time and airport staff took numerous photos However now TWO MONTHS LATER..... whilst they HAVE acknowledged liability I have not received payment for damaged items I have sent emails, made repeated phone calls, been frequently promised calls back..... even been told that the payment would be back in my bank in 3-7 working days and NOTHING. Now Customer Service say its the responsibility of Special Assistance and they say that there is no way to contact anyone in Claims Dept other than by email which could take 7-14 days and i should JUST WAIT I am getting desperate i simply cannot afford to make the repairs from my own funds and cannot use the wheelchair without them being done Can someone please help?????