5 months ago we purchased the Hypnos/Premier Inn mattress, due to the comfort of the bed while staying at Premier Inn. The mattress was exhibiting a fault, a manufacturing fault, the topper material inside bunched up in the middle, and as there was inadequate support on the sides, I kept having a feeling of falling out of bed, the mattress also had seams coming apart on the edge, they sent an engineer who agreed with us, he sent in in the report, and I got back an email stating Hypnos felt it was not a manufacturing fault, yet the engineer stated so, I complained and they apologised and stated the money would arrive in 10 days, 10 days later I chased as no money arrived they stated that as the delivery guys had not advised them of dropping mattress at the Hypnos factory, I would have to wait another 10 days. Will I buy another Hypnos bed from them no way, simply trying to get out of refunding the monies I advised about and they simply don't care, I should have reviewed the on-line reviews to see so many issues with Hypnos