Hi @Manxman in exile - Thank you again! I have found the transaction and yes it was my Tesco Mastercard Credit card, but as I understand it, I can’t make a s75 claim as it’s passed 120 days? Or am I wrong there? Your advice makes perfect sense. I will reopen negotiations with AE first until they give me an absolute final answer. @Manxman in exile & @Ethel Street- I’ve found the transaction on my credit card statement and the money was indeed paid to AE Europe Ltd, Newcastle. Thank you both so much for your help.

Ethel - thank you very much again. Yes I booked online. The following address details were displayed in the email that contained the pdf I attached previously: Address AE Europe Limited Office 2 4B Kestrel Court Burnley BB11 5NA Lancashire UK.. Registered AE Europe Limited Registered Number: 04964813 First Floor, 2 Collingwood Street Newcastle Upon Tyne United Kingdom NE1 1JF Directors: Imad Khalidi, Niall McDevitt, Nathalie Houder, Jonathan Benoit, Heather Gamage As for written proof from the US Government official, he didn’t give me anything at all, just the verbal information/explanation/apology and the email address for the US embassy to contact them to see if I could obtain “special case” status, which subsequently I was unable to get. Immediately after the US official gave the denial, BA accepted what had happened and offered to change/refund the flight. I don’t know what I can produce (if anything?!) in terms of written evidence. I had of course physically turned up at Heathrow, wanting to travel, so it obviously isn’t a case of me being late or changing my mind or anything of choice, but I’m unsure how I can show this in written evidence. I have been reading up on the s75 route and - unless I’m missing something - it looks like there is a time limit of 120 days from the date of the service commencement or from noticing a problem. I have missed that time scale by a long way unfortunately (my own fault of course ). Thanks again for all your help

Ethel and Manxman - thank you so much! I have attached the pdf/T&Cs to this post. Ethel - yes that’s the case I found. Manxman - I’m fairly sure I paid with Mastercard, I will check my records and look into the s75 claim you mention, thank you! I didn’t have any travel insurance. Thank you very much, yes I think those points in bold apply. British Airways were very understanding and refunded with no problems but AE seem to want to play hardball. Thanks again AE TCs .pdf

Hi Ethel, the uk arm of the company (who I booked with) are in Newcastle. They also have an American LLC and a European arm too I believe.

Hi all. Thanks so much to all those on here who contribute to help us all. It is very humbling to read through and much appreciated. Apologies if this is the wrong forum for this post, but I couldn’t find a car hire or travel forum, and I think as I’m new my posting abilities may be restricted? Feel free to move it if it belongs somewhere more suitable. Thus far I have been unable to recover any money from AE Europe/Autoerope car hire. This is the full story: On 29 October 2020, I booked and paid Auto Europe for car hire to commence on 1 November 2020 at 20:30 hours, with pickup at Las Vegas International Airport. I paid £742.87. On 1 November 2020 at Heathrow Airport I was told by a United States Government Official that I would not be able to take my flight to Las Vegas. Despite being a Visa holder and meeting the criteria for travel outlined by the latest US Government Proclamation, the constantly changing severity of the Covid19 pandemic meant that on that day only US Citizens and US Embassy granted special cases were being allowed to travel to the USA. I was told by the Official that this was the very latest situation and it was changing constantly, hence his presence at the check-in desk. I explained that there was no foresight of this and he apologised but explained that the US Government could impose whatever restrictions they see fit at any time without notice and he was acting on the very latest orders. This all occurred at the check-in desk in front of the airline staff who certainly felt sorry for me and also refunded my flight. I telephoned Auto Europe to cancel the car hire but was told I would not be refunded as it was less than 48 hours before the scheduled pickup. I also tried to telephone the hire desk (Dollar) directly at Las Vegas airport using the number provided on my booking but there was no answer, despite the opening hours being all day. I tried again several times, trying further at different periods, but each time it just rang off with no answer. I tried 20 times in total. Same result each time. The Terms & Conditions on the pdf file received from AE on 29 October 2020 states: “In case of a cancellation due to officially acknowledged Force Majeure Auto Europe will charge an administration fee of GBP 25 only.” Therefore I believe I am entitled to a refund of at least £717.87 (which is the £742.87 I paid minus their £25 administration fee). I have done some research and the High Court has ruled that Covid19 is indeed a Force Majeure in case of any doubt. Thus far AE have said I’m entitled to NOTHING due to the less than 48 hour notice point. They said that that they had already paid Dollar for the rental before I phoned them on 29 October 2020. I’m thinking of a small claim but am very new to all this, I believe I have 2 years to initiate it so if I have to go down that route I am looking to send a letter before claim in the next week or so. Thank you for reading and any advice, suggestions etc would be hugely appreciated.