I see. I will try Planet Ice arena tomorrow as no one picking up on their land line provided via the website. I am a bit concerned not having to try to appeal as if it will end up in court, judge will most likely to ask if the case was reviewed by other channels luck POPLA, if not why living me with bad mark not to seeking initially support from the official consumer independent advisor.

Guys, I am pretty sure Planet Ice have got nothing to do with Premier Park Ltd managing car park, and therefore, unable to say anything or influencing the decision. Somehow, i need to get the copy of the PPL signage to see: a. What is the exact wordings are b. Size of text written t&c What do you think in this situation to appeal via POPLA? I found the way i can do that via Resolver UK website.

Hi guys, unfortunately this is not local to me. I will try may be by calling to the reception of ice ring arena and ask them if they can provide me with a short of it. I’ve received a response from Premier Park Ltd, talking usual rubbish but, the other thing I’ve discovered is that i responded on 27th working day since they issued their 1st letter notice. This means they cross the line by trying to delay the deadline for me to appeal against they PCN. I dont think that will goes well in they favour.

PS; brassnecked why did you suggest earlier "Rule no 1 don't appeal"? Thanks

Hi Guys, Thank you for your moral support and suggestions. Although, I totally agree with you all that they are totally out of order and trying to grab money from motorists and local businesses, by driving away public from other locations, I still have to be careful, as I cannot ignore them completely, in case I can end up with a bad payment history record / CCJ. I therefore, won't be able to borrow any money in the future should I need so.

Hi guys, Thanks for your resposes and advice. @lookinforinfo I had to tell Debt Recovery Plus that I was a driver, which was a true btw. I was desperately seeking for any chance to gain the option to appeal agaist the original PCN. If you recall, I haven't seen the original letters until later and all my attempts to appeal were rejected, as I missed all deallines to do so. However, reading through guidance 'Private Parking Code of Practice' act 2019 introduced by Sir Greg Khight and published on 7 Feb 2022 5.1 Consideration period The parking operator must allow a consideration period of appropriate duration, subject to the requirements set out at Annex B, taking the following factors into account: c) the time required for a driver to identify and comply with requirements for payment; 2. This is particularly important for controlled land where the requirement is to pay and display a permit using on-site machinery, make an exact payment in cash using specific coins, or pay-by-phone or online through a process that could take several minutes. 8.3 Process for appealing a notice of parking charge: c) requires the parking operator to consider appeals received outside of the normal 28-day period allowed for lodging an appeal where the appellant provides evidence of exceptional circumstances for the appeal not being lodged within the normal timeframes – where the addressee only discovers and can show that a notice of parking charge has been issued in their name after the 28-day period the period must restart and any enforcement, including court action, must be paused; “Exceptional circumstances” include the recipient being away or abroad when the notice was delivered, hospitalised as an in-patient or delivered to the wrong address through no fault of the motorist.

Hi FTMDave, Are you sure that the government Code of Practice with the 15-minute grace/consideration period came out in February? Could you please let me know the link to the article to look at it. Thanks, Aola

Hi FTMDave, Thanks for your advise and sharing your view. What I cannot comprehend is that if PPL / Code of Practice allow motorists 5 minutes to enter the car park, read the signage, decide if they can comply and if not, exit the car park prior to a PCN being issued, and then 10 minutes to exit the car park after their payment has expired, total of 15 mins of leeway, un yet issued PCN for 12 mins. How can that be?

Hi HB, FTMDave and zydeco, Thank you for your prompt response, greatly appreciate that. I have attached a copy of the original docs for your information. Are you suggesting that I should not write to them explaining why I disagree with their decision and unfair PCN, as they do not provide modern infrastructure for customers to pay for parking tickets? What chance do I have to win this PCN? Thanks in advance. KR, Aola PCN+Final Reminder+DRP letter.pdf

Hello there, I am seeking for the advise and whether I have a chance to appeal against the Premier Park Ltd decision who issued to me PCN and I missed all deadlines. In short: I took my two children for Ice skating at the Planet Ice, Milton Keynes. We've entered the car park at 10:37am. Morning ice skating session was about to start at 11:00am. Due to the fact that I only had a £5 note and iPay app to pay parking fee and none of the methods were acceptable by parking machine, I'd no choice as to get the right change from Planet Ice receptionist. Unfortunately, there was already 1 person in front of me in the queue and I did not make a payment until 10:49, 12 minutes later (reviewing available payment options, getting change from the reception). PPL explanation: This payment was for the duration of 4 hours and expired at 14:49. As per the BPA Code of Practice and our signage, we allow motorists 5 minutes to enter the car park, read the signage, decide if they can comply and if not, exit the car park prior to a PCN being issued. As per the BPA Code of Practice, we do allow motorists 10 minutes to exit the car park after their payment has expired. On this occasion, your vehicle exited the car park at 14:48, 1 minute prior to the payment expiring, therefore this 10-minute grace period was not required. Premier Park Ltd do not have CCTV cameras at this location, therefore we were unaware of why your vehicle remained on site for a period of 11 minutes prior to making payment. Upon making payment, you would have been aware of the period of time taken from entering to making payment, therefore, you should have ensured you exited the car park 11 minutes prior to your payment expiring, or purchased the next tariff up, “Up to 6 hours” to ensure the whole period of parking was paid for. My view on this is that parking management company, does not provide up-to-date (apple pay or google pay, accepting a note currency) infrastructure / methods to pay for parking tickets, pushing customers to pay for additional 2 hours of parking. In addition, I missed all the original correspondence sent to my old address which were forward to me at the beginning of June 2022. Unfortunately, due to the personal circumstances my family (my wife and two dependant children) and I were made homeless since Oct 2021. Being NHS worker and my wife working in retail sector at minimal hourly wage, it took us longer then anticipated to find a new place to live. I've explored all options, contacting Premier Park Ltd via British Parking Association, as PPL always replying from nonreply mailbox and all telephone lines are automated. POPLA pushing back my correspondence suggesting that I must to provide an appeal PPLs number, which PPL suggesting that appeal time is expired since original letters submitted in April 2022. The Debt Recovery Plus, who is currently demanding x3 time of the original PCN charges, would not entertain saying that either I pay current charges or they will forward this case to court. I am really warring at this point, as we are simply don't have a spare pound to pay. Thanks in advance for your advise and suggestions. Look forward to hearing from you soon. Please no wasters. Kind regards, Aola