Again I cannot see what difference it makes but it is a Texet and would cost £40 to replace it. Yes I have the seller's postal address. I wouldn't be paying a professional £300, it is either ask online in a group like this or speak to Citizen's Advice. I am happy to open a MCO claim against the seller, just wondering if that is the best option.

The reason I am here is to get advice because I am prepared to push it. Not sure what difference knowing what the item is makes, as I would expect the advice to be the same no matter what, however it is an electric shredder that doesn't power on any more.

Purchased a brand new item from a business seller in September, which supposedly has a 12 month warranty. After 2 months it stopped working (after ebay's MBG 60 day limit) so I contacted the seller, only to be ignored. I contacted them again quoting the Sale of Goods Act but again have been ignored. How do I get them to replace this faulty item, or issue a refund? I looked at an INAD claim on PP, however I don't think that would be legitimate. It isn't expensive (under £50) so not really worth the time to chase, but it is a matter of principle. Why should these sellers be allowed to renege on their legal obligations?