Thanks for the prompt BankFodder. As explained before my £100 parcel was sent to the wrong depot and it just sat there for ages without any change in status. I could not communicate with Hermes no matter how hard I tried, on your advice I started to draft a letter to the Leeds outfit when without warning I received an email from Hermes with a photograph of my parcel being delivered to my customer and the parcel on the face of it had not been molested with. I thank you for all your advice on this and this episode has been the final straw with these people, I will never use Hermes again. When I thought I had lost my parcel I felt helpless and bereft of any remedy until I started reading your forum and you gave me hope. Once again, thank you CAG

Thank you all for your help . I tried Kenwoods suggestion and used a successful delivery number but the automated answer was this item has successfully been delivered, worth a try. It goes to show that this cynical obstruction to communicating with Hermes is intentional and engineered into their process, they recognise a successfully delivered number but not numbers that have not been delivered. You cannot believe we live in a society that allows this type of misanthropic behaviour by an organisation supposedly supporting the population. I will take dx100uk and bankfodders advice and write to this contemptuous group of people in Leeds and lay out my dissatisfaction in word form.

Hello again, no I dealt directly with Hermes via their website to book the shipping and took the parcel to my closest drop shop

Hello Kenwood, yes I sold the wheel through Ebay but dealt directly with Hermes to arrange shipping

This is my first posting, hello there. About a week ago I had a rush of blood to the head and sent a parcel through Hermes with the contents a motor cycle wheel valued at £100 and dropped it off at my local agent. The next day I checked online and the status showed delay in delivering your parcel sent to wrong depot and nearly a week later the status has not changed and due to past experience with Hermes and all of the stories online and the tv(thanks to CAG) I know my customer will not get his valued wheel and I am going to lose £100 plus £9.58 postage. The package took me 3 hours to wrap so to make it very difficult for the nefarious employees to get at the contents for a peak to see if it is worth stealing. I took out their insurance up to the full value and even paid extra for a signature. After prior studying of their prohibitive items I was ok with a wheel and declared the £100 full value and put the contents as "wheel" In the past when I have had Hermes problems at least you could, if you tried really hard, communicate with them. In the latest incarnation of these monsters based in Leeds they have made it impossible to communicate with them in any form, you cannot make a claim and you cannot even obtain a claim form. Many people who have not tried to make a recent claim will say I am ok because I took out insurance and the item on the face of it is covered but if they have now made it impossible to make a claim my conscientious purchase of insurance will not help me. I did manage to find a page online to make a claim but every time I tried to fill in their bar code red letters come up to say that number is not recognised........of course. I even tried to copy and paste their barcode number from their initial email when I ordered their service but there appears to be some kind of software on their site that when you paste the number changes and of course does not accept the number. As I have stated before I know that my parcel has disappeared into the wilderness never to be seen until the lucky Hermes employee who has possessed my item sells it at a car boot sale or on Ebay but I need advice on how to at least try and make a claim now that the Leeds outfit have made it impossible to communicate. Thanking you in anticipation of advice.