As trivial as this sounds, please here me out. (I was limited on funds yesterday, I was down to my last £50 until payday so I was counting pennies at this point)
I work for Deliveroo and UberEats as my main income. have been a ASDA Mobile pay-as-you-go customer for almost a year with no problems. Just buy a voucher for a bundle and send a text message to top up. Easy.
I went in-store yesterday around 4pm and purchased the £30 bundle / voucher. Right after I purchased it I was told by staff I also need to buy a new simcard for it to work. Understandably I was quite annoyed... Why would I want to change my bloody number?? They said that they have switched operators and that in order for me to get the regular £30 bundle I would need to buy a new simcard, as my current ASDAMobile simcard is running on EE and they stopped offering this bundle.
As annoyed as anyone would be I asked to be refunded for the voucher. I was essentially told to sod off. They don't refund vouchers. So I was forced to now buy a new simcard! OK, so thats that out of the way, well GUESS WHAT? in order to actually top up the voucher you must (and get this) CALL and SPEAK to somebody. You can not just text it to activate, nor can you log in online to add it to your account. You must SPEAK to someone. Not so much of a problem you might think? Well, not when you call and they are CLOSED! "please call back within opening hours."
So there I am sitting with a simcard I can't use, and no phone that works. Bare in mind that I NEED TO GET TO WORK and need my phone for work! So I put back in my old simcard and call Asda. They said I can use that voucher on my current sim but can only offer limited data packages. 15GB for £25. What a joke. I went with the lesser 7GB for £10 as I was left with no other choice seen as I was already now an hour late for work.
This is where it gets even WORSE! A few hours go by and I get a random text message from ASDAMobile telling me that I've used up all my DATA and in order to buy more I need to end my current package and buy another!!!! WTF!!!! I'm now stuck on the side of the road in complete panic, forced to end my current package and buy the £15 package instead. So I've now gone through £25 of credit in a matter of hours.
I phoned them this morning to find out what the hell is going on. They told me right after I purchased my £10 bundle, I apparently also purchased a data bundle for £5 (which I don't remember doing) And the message I received was telling me that I have used up that allowance. And there is NOTHING they can do. They are essentially telling me it was my fault.
Long story short, I burnt through £30 of top up in a matter of hours, and currently only have a few GB's of data remaining until I would need to buy another £30 voucher to make use of the new simcard. That's £60 in a week!
I'm sorry for the long post guys, but when you are as broke as I am, these little things have a massive impact on me. Is there anything I can do regarding this? I feel cheated!