I need some advice please for my mum (she's 85), sorry this post is long but have put as much detail as I can.
My mum has a boiler cover plan with YourRepair. It covers annual servicing. The boiler is about 12 years old and has been working fine. The service was carried out last week – YourRepair subcontracts the work to local plumbers. The engineer came last Tuesday. Whatever work he did resulted in the boiler pressure showing low and he reported 3 faults, saying he didn’t have any authorisation to fix anything but that the boiler was in a safe co