Perfect, thanks Andy, I’ll do that.

Yeah I did feel like they're just trying to spin it out as much as possible to see if I'll drop it but there's no chance of that. As much as I'd like to get my money back it's more about the principal of it and the fact they think they can get away with it.

Doc_20210726_171305.pdfDoc_20210726_171305.pdf

Hey Bankfodder, I've got my notice of proposed allocation to the small claims track as Hermes has defended the claim, I'm fine with everything else on the N180 form (ticked yes for mediation) the only problem I have is the fact that it's asking for a local county court, but I'm in Scotland and we don't have county courts. Do you have any advice?

Hey Bankfodder, just an update. Hermes acknowledged my claim and said they would defend the claim on the 16th of this month, still heard nothing from them, I think they have 28 days to file a defence so I’m sure they’ll wait til as late as they can.

Thanks BankFodder, I wasn't sure how much details I needed to go into.

Do I need to put any further details than this BankFodder? Hermes incident ref: xxxxxxxxxxxxxx Parcel ref: xxxxxxxxxxxxxxxx On the 25/04/2021 I sold an Xbox One S to the value of £161 on eBay and used Packlink to send the item via Hermes. The package was picked up from the collection point and scanned by Hermes, after this point I no longer received any updates. 01/05/2021 I contacted Packlink and they advised I should submit a lost item claim, I submitted this with Packlink on the 04/05/21. 06/05/21 Packlink contacted me to advise the item had been deemed as lost and that I would only receive standard compensation (£20) as I had not paid for the additional compensation. 12/05/21 I then contacted Hermes directly to request full compensation of the loss of the package as they had not fulfilled their contractual obligation of delivering the package. 13/05/21 they contacted me to say after an extensive search of the depot the package could not be found. 15/05/21 Hermes called me and advised they hadn’t actually searched the depot and would do so. 19/05/21 I was contacted again advising after an extensive search they could not find the item. 25/05/21 I issued a letter of claim to Hermes for a total refund of the £161 for the loss of the item. 26/05/21 Hermes contacted me to advise they would do another search of the warehouse. 07/06/21 Hermes declared that they had received no response from the hub team and that the package was deemed lost.

Apologies I wasn't sure if I was to use Money Claim or not being in Scotland but after looking into it as they're based in England I can use Money Claim.

This is the last response from them. I'm just about to write up the short statement required on money service, can you read it over before I send it BankFodder? Good Afternoon Thank you for getting in touch regarding the recent parcel delivery reference xxxxxxxxxxxxxxxxx. My name is Tasawar and I respond to complaints on behalf of the Executive Office. I have been asked to follow up your complaint in the absence of my colleague. Firstly, I would like to start by offering my apologies on behalf of Hermes upon hearing that your recipient has not received the parcel. Can I please advise as per your contractual agreement you will need to raise this matter further with Packlink as your contractual agreement is with them and not Hermes. Hermes is in a contractual agreement with Packlink who contracted us to complete this delivery. As you have advised that you will be taking further legal action all future correspondence will need to be made in writing from your legal team to the below address. Legal department Hermes Parcelnet Ltd Capitol House 1 Capitol Close Morley LS27 0WH I would like to advise I will now be closing down this complaint and allow for you to proceed further via the legal team. Again I sincerely apologise for any inconvenience caused. Kind regards,

Well they're certainly sticking to their guns. I'll make the claim through money claim tomorrow. Dear , Thank you for getting in touch with us regarding parcel xxxxxxxxxxxxxxx, I am sorry that you are not happy with the response unfortunately, as this was sent through Packlink and not Hermes directly you would need to contact them for a claim. I do apologise for the inconvenience caused. Kind Regards Sarah Gregson

Perfect, thanks BankFodder.

I was going to send this back Good afternoon Ilyas, As stated previously in my letter of claim dated the 25th of May, under the Contracts (Rights of Third Parties) Act of 1999, I have the right to claim this compensation directly with yourselves. You have again denied me this right. Tomorrow the 8th of June will mark the 14th day for you to try and resolve this. If Hermes have not issued me a total refund of £161 by close of play tomorrow I will be going ahead on the 9th of June and opening a case with the small claims court to recover the funds that way. Regards

Yes, the letter of claim expires tomorrow as that will have been the 14 days from when it was sent.

The final response by the looks of things Good Afternoon In reference to parcel number: xxxxxxxxxxxxxxx Thank you for contacting our CEO, Martijn De Lange. My name is Ilyas and Martijn has personally asked me to investigate this matter on behalf of my colleague. I am very sorry for the delay in responding back to you and for the delays in the response from the Hub teams. Unfortunately, due to no response received from the Hub teams I would now conclude that this parcel would be deemed as lost and to now continue to take this further with Packlink. You can contact eBay / Packlink by clicking the below link:- https://support-ebay.packlink.com/hc/en-gb/articles/360014270619# Kind Regards

I had read somewhere that it was years after the fact you could claim so I wasn't too worried about that aspect. I haven't signed up for that yet no, I'm a bit unclear on whether I use the Scotland equivalent of a "simple procedure" or if I still use Money Claim as the defendant is based in England.