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  1. Thanks BankFodder, and thanks for responding so quickly, been trying to get through to MoneyClaim for an hour to find out what I'm supposed to do and as usual you're quick and helpful.
  2. Hi BankFodder Apologies for lack of spacing, been a while since I posted here. I've attached a copy of the letter. Thanks Letter.pdf
  3. Hi all, I know it's been a while but that's because I've pretty much been waiting patiently for the case to go to mediation as money claim told me that's what was going to happen. I called money claim last month and found out it should have definitely went to mediation by now and they said they'd sort it, however instead they've transferred it to the court, so I've had a letter asking me to set out the basis of bringing a claim in the UK courts and I have 14 days to reply. I really didn't expect it to go to court, I expected a resolution through mediation so I don't even know where to begin with this now. Thanks
  4. Yeah I did feel like they're just trying to spin it out as much as possible to see if I'll drop it but there's no chance of that. As much as I'd like to get my money back it's more about the principal of it and the fact they think they can get away with it.
  5. Doc_20210726_171305.pdfDoc_20210726_171305.pdf
  6. Hey Bankfodder, I've got my notice of proposed allocation to the small claims track as Hermes has defended the claim, I'm fine with everything else on the N180 form (ticked yes for mediation) the only problem I have is the fact that it's asking for a local county court, but I'm in Scotland and we don't have county courts. Do you have any advice?
  7. Hey Bankfodder, just an update. Hermes acknowledged my claim and said they would defend the claim on the 16th of this month, still heard nothing from them, I think they have 28 days to file a defence so I’m sure they’ll wait til as late as they can.
  8. Thanks BankFodder, I wasn't sure how much details I needed to go into.
  9. Do I need to put any further details than this BankFodder? Hermes incident ref: xxxxxxxxxxxxxx Parcel ref: xxxxxxxxxxxxxxxx On the 25/04/2021 I sold an Xbox One S to the value of £161 on eBay and used Packlink to send the item via Hermes. The package was picked up from the collection point and scanned by Hermes, after this point I no longer received any updates. 01/05/2021 I contacted Packlink and they advised I should submit a lost item claim, I submitted this with Packlink on the 04/05/21. 06/05/21 Packlink contacted me to advise the item had been deemed as lost and that I would only receive standard compensation (£20) as I had not paid for the additional compensation. 12/05/21 I then contacted Hermes directly to request full compensation of the loss of the package as they had not fulfilled their contractual obligation of delivering the package. 13/05/21 they contacted me to say after an extensive search of the depot the package could not be found. 15/05/21 Hermes called me and advised they hadn’t actually searched the depot and would do so. 19/05/21 I was contacted again advising after an extensive search they could not find the item. 25/05/21 I issued a letter of claim to Hermes for a total refund of the £161 for the loss of the item. 26/05/21 Hermes contacted me to advise they would do another search of the warehouse. 07/06/21 Hermes declared that they had received no response from the hub team and that the package was deemed lost.
  10. Apologies I wasn't sure if I was to use Money Claim or not being in Scotland but after looking into it as they're based in England I can use Money Claim.
  11. This is the last response from them. I'm just about to write up the short statement required on money service, can you read it over before I send it BankFodder? Good Afternoon Thank you for getting in touch regarding the recent parcel delivery reference xxxxxxxxxxxxxxxxx. My name is Tasawar and I respond to complaints on behalf of the Executive Office. I have been asked to follow up your complaint in the absence of my colleague. Firstly, I would like to start by offering my apologies on behalf of Hermes upon hearing that your recipient has not received the parcel. Can I please advise as per your contractual agreement you will need to raise this matter further with Packlink as your contractual agreement is with them and not Hermes. Hermes is in a contractual agreement with Packlink who contracted us to complete this delivery. As you have advised that you will be taking further legal action all future correspondence will need to be made in writing from your legal team to the below address. Legal department Hermes Parcelnet Ltd Capitol House 1 Capitol Close Morley LS27 0WH I would like to advise I will now be closing down this complaint and allow for you to proceed further via the legal team. Again I sincerely apologise for any inconvenience caused. Kind regards,
  12. Well they're certainly sticking to their guns. I'll make the claim through money claim tomorrow. Dear , Thank you for getting in touch with us regarding parcel xxxxxxxxxxxxxxx, I am sorry that you are not happy with the response unfortunately, as this was sent through Packlink and not Hermes directly you would need to contact them for a claim. I do apologise for the inconvenience caused. Kind Regards Sarah Gregson
  13. I was going to send this back Good afternoon Ilyas, As stated previously in my letter of claim dated the 25th of May, under the Contracts (Rights of Third Parties) Act of 1999, I have the right to claim this compensation directly with yourselves. You have again denied me this right. Tomorrow the 8th of June will mark the 14th day for you to try and resolve this. If Hermes have not issued me a total refund of £161 by close of play tomorrow I will be going ahead on the 9th of June and opening a case with the small claims court to recover the funds that way. Regards
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