I installed an official program from Huawei which was neccessary to transfer files from my Huawei tablet to my laptop. My (dell) laptop then crashed, which it had never done before and is now broken. Should Huawei reimburse me? I am 100% sure my laptop is broken because of this program. I sadly only have limited proof of this happening.
I hope you're all well.
About a year ago, I purchased an SSD to upgrade my old/slow laptop. I took everything apart, fitted the Laptop (Dell Inspiron) with the SSD, put it back together, loaded Windows and since then enjoyed a seamless and (for my use) perfect laptop experience.
Then, in early November 2020, I purchased a Huawei tablet and by Christmas, I wanted to transfer some of my files from the tablet onto my Dell laptop via a USB cable. As most Android users will know, all you usually have to do is hook up the android device, grant access on your android, and then head over to file explorer on your windows PC/laptop where you will now be able to see all the files on the andriod device (be it a tablet or phone).
In contrast, (and similarly to Apple if I'm not mistaken), Huawei users have to install a program called HiSuite, in order to view the files on their connected device. This can be installed from their official website, which I did.
The problem is that HiSuite is an absolute nightmare. It's full of bugs and quite simply doesn't work (I'm not the only one who thinks so, just go have a look around online.) I was having loads of trouble with the simple procedure of transferring files via a USB cable from my tablet to my laptop because HiSuite was going crazy, when all of a sudden my laptop crashed. It had never done so since I had installed the SSD and had never run into the slightest problems.
When I turned my laptop back on, an error message informed me that it didn't recognise a hard drive (it no longer recognised the SSD). As the SSD was still under warranty, I contacted the company where I purchased it (crucial.com, a very reliable and trusted retailer in this field). After performing their recommended trouble shooting (power-cycling the SSD) , we concluded the SSD was dead. With all my files on it, I was rather annoyed.
I also concluded that this must've been 100% the fault of HiSuite, because my laptop had always performed excellently until I installed it. Taking the SSD out of the laptop resulted in me accidentally breaking the touchpad and because of Brexit-complications with shipping the SSD to Poland for warranty replacement, I still don't have a working laptop.
My question is whether Huawei have any liability in this instance, as effectively, their defunct program HiSuite has broken (parts of) my laptop.
Could they reimburse me to some degree?
Happy Easter and many thanks for your help!!!