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About Jackmeowy

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  1. Sorry I am a bit confused. I have attached Paypal invoice trying to clear the misunderstanding but seems like that did not addressing your questions. Basically, Paypal pocket the fees and the seller has to bear the loss. When I refund the buyer, Paypal keeps the fee, I still have to refund the full amount. In my case, I received £7.39 and I refunded £8.09 to the buyer. £3.10 was what I charged the buyer for the shipping plus insurance plus packaging. The Net shipping fee paid to Packlink is £1.45 including insurance (up to £25). Am I answering your questions or you are
  2. Thanks for the response. When I refund the buyer, Paypal keeps the fee. In this case is £0.7. On the other hand, Packaging + shipping + insurance is £3.1. (I have attached the Paypal invoice) I mentioned £9.09 instead of £8.79 in both of my LBAs, do I need to send myHermes the third LBA as I put the wrong claim amount previously? Or I can go straight to MCOL? Screenshot 2021-04-07 at 15.55.55.pdf
  3. Sorry for the late updates. I sent two LBAs, but I forgot to mention about "bringing you to the court after 14 days" in the first LBA. Therefore, I emailed another LBA with the important sentence. Clearly, they replied with the same content as they replied to my first LBA. Today is the 15th day after my 2nd LBA. However, I realised the amount that I put in the LBAs was not correct - £9.09 instead of £8.79 and forgot to mention the fee charged by Paypal £0.70 (due to the refund). Can I still go ahead to submit a claim through small claim or I need to send another LBA again? I have a
  4. Current situation: contacted myhermes website's robot talk about the parcel and waiting for their email response. Thanks @BankFodder I understand that if I were going to pursue under contract law, £4.99 would be the amount that I am entitled for compensate. How about if I were going to pursue this matter under tort - negligence? Would this allow me to pursue them according the true value of the items?
  5. Background: I am a private seller on ebay Item: brand new toothbrush charger with brand new travel case for the toothbrush How I got the item: these were the accessories come with my electric toothbrush (cost £50, with invoice from amazon uk) If I were to buy the charger and the travel case separately that would cost me £11.99 + £8.49 How much did I sell: £4.99 + £3.1 (postage) Total of £8.09 24 Dec 2020 - sold 27 Dec 2020 - Posted: in a Parcel shop 18 Feb Buyer opened not-received case same day, I refunded the money contacted packlink
  6. Thanks for the respond. Long story short, the reason I am pursuing Packlink because I am a seller on Ebay. The courier is myHermes. The parcel is lost and the postage purchased through Packlink. It was a UK to UK shipment so I didn't need to declare value of the item when I was purchasing the postage on Packlink. The item is not extremely valuable, that is just a charger for electric toothbrush and it is insured with max pay out of £25. I raised a claim on Packlink and they refused for the reason - I did not contact them within 30 days of the posting date. Packlink did admit that
  7. Hi, is there anyone experienced of bringing Packlink to small claim? Apparently they are trying to sneak their way out of liabilities by using an address in Spain. The way how they response is just arrogant and irresponsible. Can anyone shed some light in this situation? TIA
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