Yes i agree i was not expecting this but i am happy that i did not had to go all the way. They did not accept their fault though and paid me for both cards as good will gesture. Thanks for your help and support as well as replying promptly. I will be more careful in future that i will not be sending any high value items without insurance. Thanks

sorry for this I mistakenly entered my keyboard button and this reply was created.

Hi Just to inform you that the claim i have opened with packlink, they have accepted that both of the parcel content was stolen. I have got the payment of one parcel £780 from them and for the second payment £790 is now in process. Thanks for your help, i will definitely do some donations. keep up the good work and support you are providing. Thanks

perfect thanks.

perfect thanks.

I cannot get hold of them on the phone their automated voice is suggesting to contact pacelink, and through chat I can only see the tracking of parcel which it is showing delivered with proof of delivery. Its driving me crazy now. I cannot hold of them. I have done a tweet to them on tweeter as well. Only thing I can do is send them the letter. which i send you before. Is it not sort of complaint letter?

Ok sure I want to follow your advise, i was not able to find there contact details apart from their online, let me ring them ask about it. Sorry for inconvenience which my last post has caused you. I will get back to you. Thanks

Hi i have complained to them using https://www.resolver.co.uk/ Please see the screenshot below and advise me. Thanks

I am sorry i find this forum bit hard to navigate can you please provide me the link where i can see any sample complain letter, so the letter text i sent in my previous post is not a complaint letter? Secondly i don't mind at all if you are correcting me, English is not my first language and it is much appreciated that you correcting me, i have found the correct word "tampered". Thanks

hi please check the content of letter. To Hermes Parcelnet Ltd, Capitol House, 1 Capitol Close, Morley LS27 0WH Dear Sir I posted an item through (Pacelink)Hermes on 7 February 2021 with tracking number: 1732380759006010. The customer received the item but the package was tempered and content of package was missing. Please see the photos which customers sent, he found tissue papers inside the box but the graphics card worth of £780 was missing. Now because of your poor service my item worth of £780 was stolen by your staff member. I had to refund the customer with full amount of £780. In my view you should pay me £780 as soon as possible. Otherwise, I will be taking this matter to County Court as well as I will be claiming for all the damages with interest. You have 14 working day to give you response after you received my claim letter. If I did not get a satisfactory response you, I will take this matter to county court. Regards my details with phone, email and address (do i need to mention my address?)

I completely agree with you now, that i should have waited for Monday to send these parcel by Royal Mail, I could have told the customers about the delay as well. I just never thought that it will happened to me, being a disabled person, its more easy for me to drop off at Hermes because most of the time there is no queue at the Hermes drop off point, but royal mail is 98% of the time is busy and i had to wait in the queue. I can only regret now that i should not have used the Hermes.

Because the customers buy these over the weekend and i described in the ebay listing that next day delivery, and none of the royal mail drop off points were opened in my area over the weekend. I wanted to deliver these to customers as soon as possible. Because i never had any issue before with Hermes i booked both with Hermes using pacelink. I never knew that Hermes has so bad reputation until this happened to me.

Please see the images for the first customer after they received the package and box is in good condition. which is showing brown tape is used and i used the clear tape to pack the box. so someone has repackaged the box after taking out the graphics card, the second image is showing the puppy pads inside the box. The second customer received the box which is showing its damaged, and its also contains the same puppy pads, in the first image you can see brown tape is used as well. I am sorry about the wrong count of graphics cars sold in my previous post, in total i sold 4 cards two with royal mail, which i did not make any recordings. When i started selling the graphics cards, the first graphic card was sent by royal mail and it was delivered with positive feedback from customer on Ebay which can been seen in following picture. I was warned by my friend that he was scammed on eBay when he sold iPhone but after receiving the package customer opened a case on Ebay that the box was empty so my friend lose his phone and money, so he advise me to do the recordings of packaging whenever i am selling something on Ebay. Sowhen 2nd and 3rd graphic cards was stolen by Hermes I was so disappointed that i stopped doing any recording and stopped using Hermes. Then i sold the 4th graphics card, which was delivered by royal mail and customer got it and and i received positive feedback from him which can be seen in the following pictures. So i did not make any recording for the graphics cards i sent by royal mail but they did delivered successfully and i received positive feedback from customers. You can see the actual positive feedback from customer who received the graphics cars through royal mail in the following image. I declared the both parcels value when i booked them using pace link £790 and £780. Both were delivered to customer with contents missing. You can see the booking receipts in the following images. Please advise me. Thanks

Hi I sold two graphics card to customers on eBay, i used the pacelink to create postage and drop off both items at the same parcel shop, my both parcel were tempered and both of different customer said they received the puppy training pads instead of graphics cards. I use the default insurance on both £25 each. When i raised the claim to pacelink Hermes admitted for one the parcel that it was damaged, pacelink has issued me £25 which i told them i am not accepting but they still transferred the compensation into my account. Both of items sold for £780 and £790 respectively. I had to refund both customer, in total it cost me £780+£789. I want to claim my money back because my both parcels were tempered because i used clear tape when I packed the parcels and when customer received it it was packed with brown tape, in addition to that both customers received puppy training pads of same colour. I have all the photo avoidance provided by the customers. Conveniently whenever i used royal mail customer received the items perfectly and this time i used Hermes through pacelink and both customer did not received the items. I have 100% feedback on eBay and sold 5 graphics card in which two were lost through Hermes. I did recording of both items when doing the packaging. when can been seen at the following urls. I know the process that i have to write them a letter which i will sent at the following address. Please help me if you have any sample letter. Please help me if i am missing something Hermes Parcelnet Ltd, Capitol House, 1 Capitol Close, Morley LS27 0WH