IMG_4520.pdf

Thanks fk. No lowell have just shown overall figure. The new bills as on Vodafone now show other charges but no description. I will upload. I appreciate you and xk have lots of knowledge and i would like to thankyou. I think Voda have changed invoices and now included new monthly extra charges to be vague. Could you advise do i need to go back to Voda or as you say make lowell sweat as the SAR and invoices are vague and the invoice as in earlier note shows no balance brought forward in 2016 but now does in revamped invoice in 2019. Thanks in advance Will do

In the past i have got British Gas fined £5.4 million based on same situation for my clients based on false bills and allegations within my industry. They have to prove debt. Hopefully you can guide me who to write too. They have to prove debt. At some point i will send to OFCOM so does not happen to others and they hold on record. I have used Cabinet Office to correct matters in past (people dismissed based on investigation) although i did not have full details. They have to investigate internally when told.

We have invoices and numbers

I was told it was with Vodafone’s Directors office in 2019 and they were told not to speak to me . The girl kept repeating “i’m sorry and was nearly in tears and i was pleasant to her”. I work in energy provider industry where they just make up bills and say pay without actual usage. The original bills showed no balance brought forward but when complained to Cebr and resolver the old invoices were changed to show balance brought forward on non descript charges. My understanding is invoice numbers cannot be reamended as it is embezzlement. They have to credit and rebill under new invoices. I note the invoices were web based so they could be changed when relogging into. I had a screenshot of original invoice (shown in earlier post) which was later changed 2019 to show balance brought forward but not for 2.3k. Something smells fishy.

Will fo

Unfortunately not

Hi Sorry for delay. Apparently broken phone had 8 months left and Vodafone agreed to wave remainder of contract if wife started a new contract (new number and new account number) in Nov 2016. Any assistance would be appreciated.

Will do

What do i need to do?

I would not think so. Phone was not working We have no bills past Nov 16 and SAR finishes then too

The plot thickens I have a screen shot of earlier invoice B7-99496*40 with same account number showing £50.42 no balance brought forward. However, based on the invoices as sent to my wife 7/11/19 after I complained to Resolver and CEBR the same invoice in different format. Surely they would legally would have legally been required to credit and rebill not just revamp on old invoice number? Multipage blanked.pdf

Can I draft a letter to Lowell to contest?

Yes, same on all invioces

Hi Found some pdf old invoices which show that a debt all of a sudden was raised in January 2016 from £74.28 to £719.45 thereafter lots of one non recognisable charges. The Invoice style changed format, and billing number format (changed to a B7 prefix). I cannot see where the extra £640 came from and the plan changed. I note from the SAR the operator states there was an error in SAR states "error occurs open new profile". Mobile Number Date Plan Charge Overdue Balance 079*******7 20 March 2014 83.83 100.36 £184.19 079*******7 22 July 2014 92.91 £94.00 079*******7 22 June 2015 109.03 £130.00 079*******7 21 July 2015 56.24 £66.65 079*******7 20 August 2015 81.38 £149.85 079*******7 21 September 2015 55.14 £65.33 079*******7 20 October 2015 52.42 £62.07 079*******7 19 November 2015 58.2 £69.00 079*******7 22 December 2015 62.6 £74.28 079*******7 18 January 2016 63.73 686.72 £719.45 079*******7 18 February 2016 719.45 £838.27 079*******7 18 May 2016 162.5 1185.97 £1,348.47 079*******7 18 August 2016 56.5 1353.63 £1,513.37 079*******7 18 October 2016 1499.15 £1,534.63 079*******7 18 November 2016 1534.63 £1,585.05

Will do dont understand “f there's little or nothing to do with the debt or CCJ, that in itself is important.” Narrative mentioned 6 x payments of £100 for payment plan but not £2.5k. many thanks in advance

Hi Slick I am not as experienced as you is there any thing in sar that i can identify. It does not state £2.5k debt in sar. It mentions new add ons.

Hi All Any assistance or guidance would be gratefully received. Many thanks

Hi Received Vodafone SAR. Loads of comments blacked out. Help appreciated Thanks in advance Account Notes_Redacted Blanked out (2).pdf

Thats the point the contract was terminated Nov16 to upgrade to new number and new account and line was supposedly turned off. Who ever did upgrade did not turn off old account and seem to have carried on billing. I have copies of last invoices no balance carried forward! If it is any help to others, Northants bulk said they could cut & paste claim particulars and email. Which they did

1) the defendant entered into an agreement with vodafone under account reference .......** ('the agreement'). 2) the defendant failed to maintain the required payments and the service was terminated. 3) the agreement was later assigned to the claimant on 30/08/2018 and notice given to the defendant. 4) despite repeated requests for payment, the sum of £2,308.44 remains due and outstanding. and the claimant claims a) the said sum of £2,308.44 b) interest pursuant to s69 county courts act 1984 at the rate of 8% per annum from the date of assignment to the date of issue, accruing at a daily rate of £0.506, but limited to one year, being £111.82 c) costs

Rang and they read off screen lowells for £2.6k relating VF agreement 14/5/19. Same as letterAsked for dates debt related too, he said did not show

Andyorch After cedr said it was not their remit Vodafone told me i had to pay not Lowell

Hi Spoke to Northants Got created case date 9/4/19, date of service 14/4/19 re Vodafone Agreement, logged by Lowell’s. i have previously got the vodafone superuser acct ref but never explanation and womans name who was supposed to be reviewing. I have invoices upto nov16 showing no balance brought forward just before upgraded. The debt they said was over £2.5k. When wife spoke to someone in Vodafone they that write off debt sold to Lowells. We also spoke to a credit agency who said the account was impeccable from 2001 to late 2016 when phone upgraded. £2.5k must be 10 years rental!!?! Also in past was informed by nice person in Vodafone it states on the file do not speak to the customer