I initially pursued ppi via one of those companies that advertised their services.
Santander came back to say claim not valid and copied to the claims company.
Santander said I could take this to ombudsman but needed to do so within 6 months of date of rejection from Santander.
I heard nothing from the claims company in nearly 6 months
I then pursued via the finance ombudsman who judged in my favour.
My question is
can the claims company take a percentage of any money I may get back as a consequence of me pursuing Santander via ombudsman?
The claims company did not challenge the decision by Santander nor contact me to arrange a challenge via ombudsman, and I nearly lost out with the 6 month deadline.