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About Celfrog

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  1. I initially pursued ppi via one of those companies that advertised their services. Santander came back to say claim not valid and copied to the claims company. Santander said I could take this to ombudsman but needed to do so within 6 months of date of rejection from Santander. I heard nothing from the claims company in nearly 6 months I then pursued via the finance ombudsman who judged in my favour. My question is can the claims company take a percentage of any money I may get back as a consequence of me pursuing Santander via ombudsman?
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