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About hellothere124

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  1. Hello, just thought I would see if I can help. My experience was similar (damaged and “destroyed” my high value item) but it was from selling an item on ebay, so evidence was available. I think Bankfodder has already covered this in the other thread so am just confirming the key points we need to know in order to progress this: - Evidence of the ring’s value (as above) - Responsibility for the loss (Holiday park or Hermes?); do you have any evidence (eg email) that the holiday park confirmed that they had your ring and/or will post it? Or that it’s posted it via hermes
  2. Yes I got the full amount back including compensation for the hassle and SAR that I requested as per the claim plus the court fees (£60 initial fee + £77 warrant fee). They had not adjusted it at all. Am sure you're as surprised as I am that they didn't respond. But I do think they knew they had no defence against the conversion of property point, and backed by how quickly the judgement was issued by the Court. All positive and I hope whoever goes through something similar can use this as an example! It is your property and they are just providing a service regardless of the T&
  3. So 2 days following the warrant issue.. Hermes finally contacted me to arrange payment and said they had not received my prior claim letters hence the lack of response? But they received this one though didn’t they before the bailiffs are in! Am incredibly pleased and thankful to CAG! I didn’t know this great community would be what I find back in Dec from a quick search! Really appreciate the time taken to help me on this and I wouldn’t have a clue without it! I have just donated. Its forums like these that really makes a difference to society, so we need to keep it going!
  4. It was granted on 17th Feb and i requested to their Leeds address below: Hermes UK Capitol House 1 Capitol Close Morley LEEDS LS27 0WH This does look like the correct Hermes UK office address though?
  5. How long should I wait before enforcing a judgement? It has been a week but do I need wait 2 weeks or a 1 month? There doesn't seem to be a set guideline but system does allow me to request a warrant now, which I'm tempted to do today. Also, since they didn't respond to at all, am I likely to receive the payment? Doesn't seem a common move from Hermes according to the threads so not sure if I'm in a worse or better position with this..
  6. Hello Hermes should have responded to the claim yesterday but they have not. Wanted to double check that I should now request judgement? Thanks!
  7. Happy New Year! Update on this: Have posted the letter of claim on 6th Jan Signed up to Money Claim Still not heard back on the SAR but they do have until 26th Jan to respond (sent 29/12) I've drafted the below POC incl the SAR breach assuming they don't respond? Can take out though for now. Tracking reference: X X X X. Defendant courier company undertook to deliver claimant's Gucci bag value £650 to an address in the UK. Defendants damaged the parcel through their negligent handling and destroyed it without permission. Evidence was not
  8. Thanks so much for this! I sent the SAR last night via email and also through their new portal that they ask you to do now. I will wait till Monday 4th to post the letter of claim. Should I send this tracked postage? The letter is spot on! I have started drafting the POC and saw from another thread that someone asked for £50 compensation regarding the SAR, should I also do this? I have stuck to the £100 compensation you mentioned earlier re: conversion of property. So total I would be seeking £800? That would give me more leeway in negotiation. I'll share the
  9. Just to clarify, is the SAR for them to provide further details about my parcel and what's happened to it? Also, the buyer did send me a lot of screenshots of her comms with Hermes and they confirmed the parcel is damaged to her (see first pic). My tracking on ebay also confirmed the parcel is "damaged beyond repair" and they held onto it (see attached). There is no specific mention of "disposing it" by Hermes and it was only referenced by Packlink that it would be a resulting action. I will try to send a SAR and complaint separately but the only email I have is of the CEO? I
  10. Thanks. I've had quite a few exchanges with Packlink on behalf of Hermes (I tried to contact Hermes direct but they told me to only go through Packlink). I've highlighted the key points/quotes from Hermes and redacted the rest. Hope this helps. Just one more audittrail.pdf
  11. Apologies for my hastiness – am just keen to get this started but appreciate I need to think this through more and provide you with the full story. I will email you the following privately by midday: Photos of my bag Screenshot of the website with my bag when it was first listed (it’s not ebay) My exchange with Packlink who contacted Hermes on my behalf and provided quotes from them Yes, this item was a personal item that I bought from Gucci this year and I just didn’t want anymore. I am registered with them and can get proof of purchase (as I had sent the receip
  12. Thanks for your detailed reply. I do have screenshots of the bag on the secondhand designer items website – its viable as they will have been paid in cash instantly but again, 50:50 of it being mine but I’m pretty sure as it is. The value £650 is the sold ebay price and from what I read in the forums, Hermes/couriers can see this when you purchase the shipping label through them. I have read the following forums including the one dx100uk posted earlier and am happy to proceed: https://www.consumeractiongroup.co.uk/topic/419960-interesting-packlin
  13. Hello, Sadly I am have also fallen foul of hermes and they have supposedly "destroyed" my Gucci bag (sold for £650) and have ignored my request for photo evidence of this damage and also ignored my request for them to post the "damaged parcel" back to me. I also saw my Gucci bag recently on a second hand website, very likely to be mine due to exact same condition but might not be. As this was a high value item, I also have a video of me wrapping the bag really well with bubblewrap, more bubblewrap/paper to hold its place and secured in a box, so they cannot say it was not wrap
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