Thank you I’ve been on the phone to JL for an hour as they wanted to contact Panasonic but I said no !!

I told them that’s their responsibility and refused for them to contact Panasonic.

They have now admitted that it’s within my rights for a refund or replacement plus a goodwill gesture of £25 !!

New microwave being delivered free of charge 3days time !!!

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I purchased a Panasonic Microwave from John Lewis on the 27th July 2020, it started to cut out after 30 days . John Lewis will not replace or refund as their 30day guarantee is up ! I have got to deal with Panasonic, they arranged for it to be collected by IVTV repair company . They had 3 weeks, firstly saying there was no fault then saying it needed a spare part , delivered back to me and it packed up again . They have now had three times for repair and was delivered back on Saturday , plugged into a different socket and still it cuts out. I’ve even emailed Panasonic a video of it cutting out! But still nothing. John Lewis have said they cannot do anything until they get an uplift code from Panasonic!!! I’ve been going round and round for months , I need help please , many thanks 

I purchased a Panasonic Microwave from John Lewis on the 27th July 2020,

it started to cut out after 30 days .

John Lewis will not replace or refund as their 30day guarantee is up !

I have got to deal with Panasonic, they arranged for it to be collected by IVTV repair company .

They had 3 weeks, firstly saying there was no fault then saying it needed a spare part , delivered back to me and it packed up again .

They have now had three times for repair and was delivered back on Saturday , plugged into a different socket and still it cuts out.

I’ve even emailed Panasonic a video of it cutting out! But still nothing.

John Lewis have said they cannot do anything until they get an uplift code from Panasonic!!!

I’ve been going round and round for months ,

I need help please , many thanks