Very unusual indeed, not sure what made them go this direction but I am very happy. Mostly for the time saved! You are a hero and what you and other site team members are doing here, is restoring our faith in humanity. Bless you!

It's okay all good, thank you! convert-jpg-to-pdf.net_2020-11-27_18-08-42.pdf

Well, I got the 2.89 automatically in my PayPal account. Regarding the 25, I didn’t find any process of accepting or rejecting but I had a couple of back and forth emails with them (Packlink). I responded saying that this amount is well off, which lead them to inform me about their enhanced insurance which I didn’t get. I responded back that it would only make sense if it wasn’t their liability. But since they confirm that they essentially didn’t provide their normal service of taking a parcel from one place to the other, they are liable. I haven’t received any more replies yet. All this happened today. After this, I searched online found the forum here, I registered and shared my experience in an attempt to start the procedure properly on the right track.

Thank you for your response. No, I have not paid for any additional insurance. What I have done until now is to raise a loss claim with Packlink. They have confirmed “the shipment as subject to tampering” and I got a refund of 25 GBP plus 2.89 GBP for the postage charge, which I’m waiting to receive. So based on your suggestions I assume I will need to raise a formal complaint with Hermes now and update you once I get a response. I have already started educating myself on the matter while waiting for a reply but I certainly have a long way to go. I am wondering how it is still possible for Hermes to be operating in the UK having created similar issues to so many people. I would have never thought items go missing like this.

Nov 5: Sold iPad on eBay for 220 GBP, used eBay Packlink as it was recommended by eBay. Nov 6: Handed parcel over to the local shop. Parcel included iPad in its original box. Got proof of postage. Nov 9: Parcel received by buyer - after opening he realised he received a Jaguar/Landrover car part instead of an iPad. The packaging I used with the correct label was opened and the item was replaced. Nov 10: Filed a loss claim and started a tampering investigation with eBay Packlink Nov 25: Received response from eBay Packlink, confirming tampering, approving a refund of 25 GBP + 2.89 GBP postage fees. So, after accepting that they have thieves running criminal operations in their depots, (stealing iPads and Macbooks as I've read from numerous people in this forum and elsewhere) they decided to compensate me for 25 GBP. This is way off the original value of the item sent, which was sold for 220 GBP. I am seeking help on the next steps I should take to recover the remaining funds. Please let me know if I need to share any other details. The poor buyer received a useless car part (he provided pictures) and in theory shall be refunded. This leaves me with around 200 GBP out of pocket and a huge willingness to take any legal avenue that will enable me to get compensated and create problems for those scams. Any help will be appreciated. Kind regards