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Posts posted by kevanp
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I have just had Packlink/Hermes lose a package. I was stunned to learn that 'Antiques' is on Packlink's exclusion list, including such dangerous anti-social items as 'Art' and 'Jewellery'. (While a whole list of other things including 'Luxuries' are 'non-compensation items'.) Makes you wonder if it's ever worth paying for shipping insurance.
Anyway, they have lost my shipment, which was a rather lovely antique hunting whip for which someone had paid me £88.
My questions are:
1. How can Packlink justify excluding items which Hermes, the carrier, explicitly do NOT exclude. Their only exclusion relating to antiques is that they will only compensate for total loss, not damage, if the antique is over 100 years old.
2. What chance do I have in pursuing either Packlink or Hermes for the loss, given the contradiction in exclusions.
I'd appreciate any advice.
Thanks
How can Packlink exclude items that the carrier they use, Hermes, doesn't exclude?
in Postal and Delivery Services
Posted
Very good!
Do you have any ideas of the best way of making a formal claim against Packlink and Hermes? Obviously their public-facing assistance is of no use whatsoever.
Many thanks
KP