I have just had Packlink/Hermes lose a package. I was stunned to learn that 'Antiques' is on Packlink's exclusion list, including such dangerous anti-social items as 'Art' and 'Jewellery'. (While a whole list of other things including 'Luxuries' are 'non-compensation items'.) Makes you wonder if it's ever worth paying for shipping insurance.
Anyway, they have lost my shipment, which was a rather lovely antique hunting whip for which someone had paid me £88.
My questions are:
1. How can Packlink justify excluding items which Hermes, the carrier, explicitly do NOT ex