Hi thanks for your reply , no money has been taken from my Credit Card as my card was not linked or direct debit was not set up . it is a credit account / catalogue account , no money has been exchanged.

Ok no problem , Monday I started to receive order confirmation emails from JDWilliams that i did not make ( 2 watches , football top and 2 perfume totaling £450 ) , i checked my JDWilliams account straight away and everything was as it should be with no pending orders . Tuesday I received two more emails this time from Hermes delivery service stating that they have received my orders and were out for delivery , after checking the tracking numbers , one delivery was ordered to my home address and another one to a location is Essex London with a unknown woman's name. I logged into my JD Williams account again but this time with the same email address but a very old password and it logged me in to a different account that I did not know I had (possibly a very old account that I forgot the password too) or i opened a account with JDwilliams not knowing it is the same company as Ambrose Wilson , hence why i have two accounts. I changed all passwords to my accounts I contacted Jdwilliams via live chat which they put a fraud marker on my account , told me to email JDwilliams investigations (4 days no response) I kept an eye on the hermes delivery tracking for the address in London , one failed delivery attempt and the second time left on the doorstep , a picture was uploaded to tracking info for proof of delivery. Where do i stand? should i contact the Police or leave the investigations team get back to me , im worried sick .

A couple days ago i started to receive emails from JD Williams all with orders i did not make totalling £450 , two orders with my address listed and another two with a womans name and address in lodnon ( im from wales ) , , when i received the confirmation order emails i logged into my account and everything was as it should be (no pending orders) so thought it was a typical junk/scam email, when i received another order through my email it was bugging me i used the same email as the username and a very old password and it logged me into a old account i never knew existed , this is the account the orders were made through. the items were already dispatched so it was to late to cancel , i contacted jdwilliams and they put a fraud marker on my account and told me to email jd willimams fraud team ( waiting for a response 4 days later) i tracked the hermes delivery today and the items were left on the fraudsters doorstep with a picture taken from hermes for proof of delivery , im very worried and dont know what to do , should i contact the police or wait for a response from the investigations team? Any advice would be greatly appreciated Thanks