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JKA_needshelp

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Posts posted by JKA_needshelp

  1. I can't remember if I said I was the driver or not.

    Probably not in the exact words, but by saying I was at the restaurant, as that was my appeal I guess I did.

     

     

    1 Date of the infringement 08/09/20

     

    2 Date on the NTK [this must have been received within 14 days from the 'offence' date] 11/09/20
     

    [scan up BOTHSIDES as ONE PDF- follow the upload guide]

     

    3 Date received 12/09/20
     

    4 Does the NTK mention schedule 4 of The Protections of Freedoms Act 2012? [Y/N?] Yes
     

    5 Is there any photographic evidence of the event? Yes. A photo of my car leaving the car park, and a close up of my reg plate, stamped with date and time
     

    6 Have you appealed? [Y/N?] post up your appeal] Yes. I can't access my appeal, but said I was in the restaurant, along with copies of my online orders (due to Covid protocol), and said with a small child can take 10 minutes to get them in the car, walk to car etc.
     

    Have you had a response? [Y/N?] post it up Thank you for your correspondence in relation to the Parking Charge incurred on 08 September 2020 at 14:47, at Wigmore Park District Centre, Luton car park.

     

    We are writing to advise you that your recent appeal has been unsuccessful and that you have now reached the end of our internal appeals procedure.

     

    This site is a maximum stay car park, as per the terms and conditions as detailed on the signage.

    Your appeal has been rejected on the basis that the maximum time allowed was exceeded.

     

    Please be advised:  There is an independent appeals service (POPLA) which is available to motorists who have had an appeal rejected by a British Parking Association Approved Operator.

     

    Contact information and further information can be found enclosed. See also www.popla.co.uk

     

     As a gesture of goodwill, we have extended the discount period for a further 14 days from the date of this correspondence.

     

    If you appeal to POPLA and your appeal is unsuccessful you will not be able to pay the discounted amount in settlement of the Parking Charge, you will be liable to pay the full amount.

     

    If you have already paid the reduced amount, the Parking Charge will be increased to the full amount and you will be liable to pay this increase.

     

     By law we are also required to inform you that Ombudsman Services (www.ombudsman-services.org/) provides an alternative dispute resolution service that would be competent to deal with your appeal.

     

    However, we have not chosen to participate in their alternative dispute resolution service.

    As such should you wish to appeal then you must do so to POPLA, as explained above.

     

    A payment can be made by telephoning our offices on 0330 555 4444 or by visiting www.parkingeye.co.uk or by posting a cheque or postal order to ParkingEye Ltd, PO Box 117, Blyth, NE24 9EJ. Yours faithfully, ParkingEye Team

     

    7 Who is the parking company? Parking Eye

     

    8. Where exactly [carpark name and town] Wigmore Shopping Centre, Wigmore Park Centre, Luton LU2 9TA

     

    For either option, does it say which appeals body they operate under. POPLA
     

     

  2. Hello.

    Recently I parked in a private car park attached to a parade of shops/restaurants in Wigmore, Luton, operated by Private Eye.

    It had signs saying about 2 hours maximum stay. Stupidly, I thought this was to deter people from parking there as there are offices close by, or to deter people from shopping for too long (big Asda over the road).

     

    I had a reservation at a restaurant on site. I parked for 2 hours 14 minutes.

     

    When I appealed I attached all my restaurant orders.

    I was with my little girl and a friend.

    We actually finished up at 2 hours, but by the time I had taken her to the toilet and got her in the car and then drove out it was 14 minutes over.

     

    I thought with this evidence, the fact that I was at the restaurant, would mean I was ok.

    Who knew restaurants had time limits????

    This was at lunchtime also.

     

    I just don't know what to do next.

    I feel it is really unfair.

    I was supporting a local business.

    It was 14 minutes.

     

    If I pay within 14 days it is £60, if not £100.

    But they have completely shut me down.

     

    Thanks

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