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Cycling artist

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Posts posted by Cycling artist

  1. On 25/07/2020 at 15:35, SweetRita said:

    Great, good luck with your claim. It can take a while sometimes but even if they refuse you can go through the financial ombudsman automatically as you are now part of Resolver. Keep your eye open for messages from Resolver in your emails.

    Hi Sweet Rita,

                             I received this email thsi morn...thanks for your help x

     

     
     
     
    Response By E-mail
    (Anand Beilfuss) (17/08/2020 10.03 AM)
    Hi there,

    We are getting in touch about your claim.

    We’re happy to tell you that we’ve accepted your claim for £24.92 including the postage cost.

    Please allow up to 5 working days for the payment to be processed back to you.

    Kind regards,
     
    Anand
     
    Hermes Claims Department

                         

     

     

  2. I have again for the third time ,although the first via resolver, submitted the claim form against the grain but we will see what happens as thats all they keep asking for

     

    here I have been patiently waiting. Its now 3 days until I can escalate the case through resovler.

    Have to admit I don't know what to do

     

    but I am livid at the appalling treatment of my goods and the fact that Hermes have not refunded me after all this time

     

    Anyone that can be any help would be most appreciated

     

    kind regards

    John

     

     

     

  3. Hermes have again responded but this time they state they received the claim form on 15th July after 3 times saying they wanted me to submit it???

     

    They obviously have no idea what they are doing but as this response is in effect positive

    I feel I have no choice but to wait a bit more...

    what a load of ole tosh...

    no wonder Hermes gets such a bad rep!

    Quote


    Dear J....
     
    Thanks for getting in touch about parcel number ...
     
    I understand that you wish to enquire about your parcel.
     
    I have checked the system and can see that sender has submitted the claim form on 15/07/2020.
     
    It takes 28 working days from the day the form was submitted. As soon as we process the claim you will get an e-mail from the team, meanwhile I have escalated this issue to the concerned team to expedite the process.
     
    I would request you to please allow longer as the team is already working on it.
     
    Please accept our apologies for the inconvenience caused to you. 

    Kind regards,  
        
    Pushkar 
    Pawar 
    Customer Service Advisor 
    Hermes Customer Services

     

     
  4. Hermes are still playing games even though I am messaging through resolver.

     

    They have AGAIN asked me to fill in the claim forms which I have done twice and now I have complained they are doing this they have responded saying that I need to fill in the forms for a missing parcel...they obviously have no idea what hey are doing. Its my belief still that they are being ignorant and evasive in he hope I just go away!

     

    So...I have again for the third time ,although he first via resolver ,submitted the claim form against the grain but we will see what happens as thats all they keep asking for

  5. Hi, first let me introduce myself, I'm John and I was told if I join this group you may be able to help me.

     

     I had Hermes do a pick up of an item I bought. When it arrived to me the contents were broken. They were pastels which are art materials and they were in a wooden box and wrapped in bubble wrap etc etc so had numerous layers of protection. I can only say that it must have been severely thrown around as the clasps and tape holding the wooden box lid shut were open/damaged and the contents then spilled out and all the pastels were broken.

     

    i tried to claim online through hermes site .

    i got the bot and then a person if i remember rightly and they asked for photo evidence etc.......

    i had to go thought this 3 times at least and each time they would come back and say they were on the list of exempt items.

     

    each time i told them  they were not they have just ignored to play dumb and sent me back to the beginning to fill in claim forms again.

    it has now gone quiet and i haven't got my refund/item or any way of moving forward.

     

    it is quite simple ...hermes have damaged the item...it is not on the list of exempt items....i want my refund....i have supplied all evidence.

     i believe they are making life as difficult as they can in the hope i will tire and give up.

     

     the item was sold to me for £30 and the postage £4.99 i believe.

    they know this as i have told them at least 3 times now...

     

    ...can anyone help?

     

     

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